House of Hair

Before going to ,House Of Hair.My hair was so damaged and the color was'nt pretty. The stylist that worked on my hair,(Kayle) used hnher professional skills to work! She listened to my wants&needs .And w/her talent for hair ,I can honestly say ,it came out 5stars. T/yfor your patience, professional skills,&getting the job done. I 'm very happyn,& I will be at our next scheduling.

Be VERY careful when coming to this salon for hair extensions. I was so over the moon with joy when I was told that they last 1 year and that they’re not that hard to take care of. The owner told me otherwise to cover up tracks when I brought my concerns to her. I was also told about the regular adjustments after the fact. Still no big deal, IF they actually lasted.nI have had short hair for a decade so this was actually something I was incredibly excited about. I almost cried when they were first installed. The verbal promises sounded too good to be true and I should’ve listened to my gut. Instead, I went ahead and spent $1215 on the whole process of color, hair extensions and application. This is where things went sour.....nWithin one week, pieces were already poking out and detached. I had to return to get them fixed not even a whole week later. The stylist sewed them on more to further reinforce them (?).nNot even a week later, things were even WORSE. Tracks were sagging left and right and my stylist wasn’t available until the following week. So I was stuck hiding out at home until they got taken care of. I have a literal loop of track hanging on the back of my head making the length so uneven it’s embarrassing. This was after only 6 days of getting them “fixed.”nMy income is directly tied to my appearance so this was a huge hit on my sales. I haven’t even been able to work because my hair is a hot mess. It’s uneven, you can see edges poking out everywhere and it’s worse than a bad wig.nI contacted the owner who acted like it’s no big deal cause I can get a refund on installment (not even half the cost I paid) and my stylist went from “oh we can give it one more shot. I have some tricks I can try. ” to “I’m just going to remove them. But you can keep the hair.” I asked again if there are any other methods or techniques and was pretty much given a big fat “no.”nAfter a second discussion with the owner, I’m told that the hairdresser never said that even though I have text evidence that she said she was will remove them since she can’t guarantee they will last.” Oh and she said they’re “non refundable.” Another lie. She never told me anything was “non refundable.”nShe even had the nerve to say that maybe hair extensions aren’t for me.nI even followed proper care to a T.nWhen your extensions are so bad you have to wear a hat or hood because you’re too embarrassed to be seen in public, there is a BIG problem. I’ve had to avoid both working (in turn losing ALOT of money) and family/friendly events. Now I lost even more money off this process from faulty services. You not being able to get a refund for hair is not my problem. I paid in good faith assuming that I would get extensions that lasted. Not completely detached and hang off of my head two weeks in.nThey will lie, sugar coat and take your money saying how it’s “unfortunate” that the extensions didn’t work out. They’ll say one thing to each other (apparently) and tell you totally different. The owner says “she’ll fix them as many times as she can.” Yet I was told that she’ll just remove them cause she can’t guarantee they’ll last. I am pretty sure that is something you tell you customer BEFORE you take their money. I offered to even provide screenshots as proof that my stylist told me otherwise and the owner said that’s not the case. That I must be “misunderstanding.” I literally have proof. ud83eudd26ud83cudffb‍♀ufe0fnA reputable business would try to make things right. Not just take sides and repeat the same thing over and over. I refuse to let anybody push me around when I did not get what I paid for. Being a business owner myself, customer satisfaction IS important. You don’t just tell them “tough luck.”nIt is a shame since I did actually love going there for my lashes and brows. They screwed me out of over $600 during a pandemic for a faulty service and are trying to act like it’s just a bad $20 haircut. Of course I am upset. Nobody pays that kind of money for extensions for them to sit in a drawer or hang off your head after a week. BUYER BEWARE.

I am PICKY with my hair. Jessica delivered! Even though I went for just a light trim, I asked about styles and the owner gave me suggestions that fit my lifestyle and that would suit me. I am incredibly happy with how my hair ended up.

Gina is awesome she did my highlights and I loved it excellent place

Luxury service. Impeccable atmosphere. Not to mention everyone provides top notch service. I have been getting my hair done here for years. I could not imagine going anywhere else!