Five Guys

Burgers are very good but sometimes the fries are soggy and not fully cooked. The quality has gone down from when they first opened in my area.

Ordered crispy fries and came out still raw on the inside. Had a cooked hair in one of the burgers and the place was dirty.

Got a cheeseburger with lettuce, pickles, and tomatoes. Their burger meat was better than in n out, but the cheese was kraft singles cheese. Their fries were good but I'm not into eating a lot of salt anymore. But I enjoyed the burger overall. Meat better than in n out but cheese and fries were not.

I'm usually a huge fan of five guys but today was absolutely HORRIBLE. I arrived at the Webster location around 7:15 pm with 1 other person in the restaurant and a curbside order on the counter. I was handed my milkshake aprox 5 minutes later, ok, cool. 20 minutes go by and my food is nowhere to be found.. another 10 minutes still nothing. 30 minutes in my milkshake is gone and the curbside bag is still on the counter.. an employee had been asked several times to take this order out.. but there it was getting cold on the counter. The kids are back there laughing and joking around (usually I wouldn't mind) and I'm just sitting here waiting for food.. finally I ask about my order.. it hasn't even hit the grill yet. Here we are 45 minutes into my adventure and I finally get my food and the curbside order has been brought out (I hope they have a microwave). My order was wrong but after the time I spent waiting for my first 2 cheeseburgers.. I was all set. Idk what happened tonight, but hopefully it's not a common occurrence.

Nice fresh burger and awesome fresh fries.