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Massage Heights

7 Colby Ct Suite 11, Bedford, NH 03110, USA

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Detailed Information

Place Types Beauty salon
Address 7 Colby Ct Suite 11, Bedford, NH 03110, USA
Coordinate 42.9640717,-71.4829247
Website https://www.massageheights.com/bedford-grove/?utm_source=GMB&ut
Rating 4
Compound Code XG78+JR Bedford, NH, USA

Openning hours

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 9:00 PM
Sunday 10:00 AM – 6:00 PM

Photos

Reviews

David Chmielecki (04/10/2021)

I want to start by saying I did like the massaged I received over the years. The LMT's were knowledgeable and passionate about what they do. They deserve to work somewhere else that treats them well. MH is a money making business that cares little about its employees and less about the customers. I've been coming for years and recently they've cancelled appointments on me for four months in a row, all the while taking $70 dollars out of my account. If it were my business, I would try to get the customers in later that same day in that situation. They just keep pushing me TO THE NEXT MONTH. No manager has contacted me after I've requested it, nor have they refunded me my money. All I get are hollow apologies from the receptionist. I will try to get my $280 owed to me for no services rendered, but I doubt that. As of this writing, was cancelled again this morning, the day of my appointment. They charge for cancellations on short notice, but I get nothing. I told the receptionist that I wanted to speak to a manager TODAY. That was at 10:00 this morning. It's quarter past three in the afternoon now. If you want a massage, I suggest you go somewhere else.

Mary Ellen Kujawski (10/08/2020)

The first time I went, it was great. I was really happy with their COVID protocols: I had my temp taken at the door and was the only person in the waiting room. I had a great 90 minute massage and was very relaxed. The second time I went was a disaster. Again I had my temp taken but there were 5 other people with me in the waiting room at different points. My LMT I had the first time came out and took someone else back. I was confused but I was confident someone would come and grab me soon. Twenty minutes went by. During that time, the two people behind the front desk engaged in a lot of gossiping and badmouthing customers. I was embarrassed to be a part of it. I finally asked the front desk about the wait. She apologized but gave no reason. She said someone could take me the following day with a complimentary foot scrub. I said that was ok. The next day went better, but still, I arranged child care and went to MH just to wait around and listen to teens be annoyed by fellow customers with genuine concerns. A lot would need to change before I return.

M B (10/14/2020)

It’s always clean and sanitized. The front desk people are friendly, polite and courteous. The therapists are excellent and very professional. Job well done.

Sarah (06/09/2020)

Very disappointed by how they have treated members during the temporary closure. I have not received any email communication or calls regarding the closure, but have been charged my monthly fee. No communication regarding this process or how this will work when they open back up, other than cryptic Facebook posts. I have asked them this via voicemail, email, and Facebook and no answer back for over a week. Other members have expressed similar concerns on their Facebook page. I will be withdrawing my membership as soon as possible.

Ashley (12/28/2019)

I try to love this place.nI’ve tried and tried and tried.nThey hire young inexperienced front desk staff that is ever changing and never actually fully learning to run the front desk.nIt sour the experience so much for me it makes the discounted membership not even worth it. I wish they had automated machines at the front of this place that’s how poorly the desk is run.nThe software is either really bad or falsely blamed for a assortment of problems they are always having.nThe prices are fair (ish. They over charge then give you a “discount” if you lock in to a membership) but then they tell you you need to tip on the $85 per hour price (the price you don’t actually pay.)nThis place is convenient for me and I love going for regular massage but after having my appointment screwed up again by someone at the desk who AGAIN does nothing to rectify the situation or even fake caring on the phone my relationship here might need to be over.nnThe middle man of this franchise is very unnecessary. It’s extremely easy to find a massage therapist that will come to my house or me go to them for the same price, with out the terrible Management or cooperate antics of this place.nnThis review was left after calling the desk of this place and not being properly helped again.

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