Midwest Tile Marble & Granite

Therese was very helpful and informative. Very pleasant experience!

My builder uses this company regularly. I was told by my builder to go down to Midwest to pick out my solid surface countertops. I asked the young lady who was helping us what our budget was since our builder wouldn't tell me my budget (Fowler Custom Homes). The young lady told me that was between them and our builder. You have got to be kidding. So we picked out some quartz from the showroom since no one would tell us where to find the quartz slabs in the lot, and left.nnWent straight to A1 Cabinet and Granite, as we have used them on remodel projects before. Found a gorgeous Calcutta quartz and coordinated the cuts and installation ourselves. Turned out beautifully!nnBy the way, when we got the quote back from our builder, we were over budget. What budget? Oh, you mean the one that's a secret...?

We have been working with MWT for years now, they are very respectful when we send our clients there and our process and we love them for that. They have wide selections options at both Lincoln and Omaha locations to pick from. Rob, Kayla and BJ are always a joy to work with!!!! It was a no brainer when it was time to build our house to use them for our countertops. We called and made a appointment to make sure someone was there so we could view the tops we are interested in. We are so in LOVE with our tops especially our island top!!!! Never seen anything like it so so pretty!!!

The reason for the low rating isn’t the quality of the product. They do lack in customer service skills.I went to look at remnants for a vanity top, they took me out back and left me there. Mind you they had no one at their business at the time. I had some questions about different types of stone and tried to fond someone, but no one around. That’s only the beginning of the issues. Had to wait over a month for a quote, they wouldn’t give it to me over the phone and had to ask several times to get it emailed. After I finally received the quote I figured the price was reasonable, so I decided to move forward with the process. I went in to pay the cut deposit and they had asked me when I needed it? Thats all the asked. A few days later I get a phone call asking for my sink measurements, I obliged and gave them what they asked for. The next day I received a second phone call asking me to bring the sink in so they could measure it. I told them about the previous call and they insisted on me bring the sink to them. Turns out they just wanted the template. A few days after this I was asked about my vanity measurements, how I wanted the edges and corners done perplexed that this wasn’t asked when I was at their store the two times prior. Finally after all said and done, they failed to meet the time frame in which we had discussed. I will probably never use this company again after all of this. But maybe your experience will be different.

Working with Midwest Tile and Granite to select granite for our master bath has been an awesome experience. The patience they have shown us as we explore options has been impressive. I can’t describe how glad we are that we started this journey at Midwest Tile.nWe couldn’t be happier with the level of service we have received from Rob, Kayla, and everyone we have talked to during this journey!! Thank you all for making this a great experience for us.