Guptill's Logging Supplies

Great place.logging stuff, livestock feeds and everything ya need for landscaping

Used to have great service, last two times not so good. Guy at counter was not very helpful and didn't want to be bothered to get off his stool. I'll take my business elsewhere for now on.

Very knowledgeable friendly staff!! They deliver too!

I brought in a chipper-shredder for warranty repair because they are an authorized Briggs & Stratton engine repair. The tech never contacted me to talk to me about what happened with the engine at all. When I called after I didn’t hear from them for a few weeks, they told me they had denied my warranty claim saying that I had abused the engine by running it without oil. They said I could pay them to do the non-warranty repairs. Of course, I never ran the engine without oil, but when I called Briggs & Stratton I found out that once the tech denied a warranty claim, the only path forward was to pay the tech to run diagnostics. So, if he denies the claim, he either gets paid for diagnostics to determine whether it should be warranty after all, or he gets paid to do the non-warranty repair. No wonder he just denied my claim without even talking to me. I’ll never trust them for any kind of repairs, and likely not for any kind of purchases any more, either. I used to have a fine time with them for my Stihl chainsaw, but since they changed out all their staff in the last year or so, I haven’t had any good experiences. Wish I could give them 0 stars.nnUpdate 5/8. So then I contacted Guptill’s to pick up my chipper-shredder which they had falsely denied my warranty claim on. I asked if they could set the chipper outside their door in the back, so I wouldn’t have to come into the storefront for social distancing and all that. The associate told me, “Sure, I’m pretty sure it’s already out there. It’s been out there the whole time.” I thought to myself - I don’t remember seeing a covered area out back, but hopefully I’m wrong. So I arrived at Guptill’s, and sure enough, my chipper was sitting outside the building, totally uncovered and exposed to the weather. If you haven’t seen one of these before, they have a large loading area on the top, like a giant funnel, so you have to protect them from the rain. I tarp mine and place it under the eaves, or store it in my carport. Otherwise, rain and snow just pour into the top and pool up and rust. I poured about two gallons of rusty water out of my chipper as I loaded it into my truck. There were a dozen other machines of all kinds lined up outside, just as exposed to the weather. I was already never coming back to this place, but I was shocked once more that they can be so entirely uncaring about property that is brought to them for repair. And I still wish I could give them 0 stars.nnUpdate 5/28. And, as the icing on the cake…I took my chipper home and parked in my carport. Today, I got around to opening it up to take a look and see what I could do. I went to open the port to drain the oil, and it was rusted shut. There’s no way it had ever been opened. And then I drained out a quart of oil. So all of this frustration, and it turns out that the chipper was full of oil, after all, and no one had even checked. There shouldn’t have been anything about this situation that could surprise me anymore - but it did, one last time! smh and wishing I could give negative-stars

Have all your needs at a fair price, chainsaws,snoblowers,lawn mowers ,safety equipment and repair techs. Generators too..friendly service