Menards

Our visit yesterday was everything we'd expected. While the staff was busy (since it was a Saturday afternoon) they were still attentive to our needs and helped us when needed. Everything was reasonably priced, easy to find, and the atmosphere was enjoyable. We found and purchased everything we needed for our project, and all of it was in stock ready to go! Definitely happy with our experience, as is usual with this Menards.

Staff could be more attentive and helpful. I've had more help from regular shoppers letting me know where the things I need are than the staff.

Several months ago I was at the back sales desks and inquired about a house I was interested in building from one of their home build books. These are house plans they sell. The associate emailed the people in charge of this area so they can answer a few of my questions. He said he would call me and email me when he received a response from them. Never received a response back. Poor service. Every time I'm in the store, it is hard to get help to find what you are looking for.

Menards is always busy, but do a good job of getting extra people to check you out. I appreciate their service.

Update - lowered by 2 stars: My go to store has been steadily declining in regards to customer service. On a visit in late 2019 we had a $150 item double scanned by the cashier. We discovered the problem immediately after walking towards the door and went to the manager's counter just inside. We wished to have the refunded amount returned back to the card but this apparently wasn't an option. To add insult to injury we were told the ONLY option was a store credit. We went out and then returned immediately to the service counter to return the entire order. Got everything we needed later that day at Lowe's. Fast forward to a couple weeks ago and we have been isolated due to Covid for a year (high risk child). Over that time we have had zero problems with deliveries... except for Menards. Mistakes happen, I get it, but when I contacted customer service they told me the burden of proof was on me (rather than their courier service who does not take pictures at the door or require a signature) and they could not help without me filing a police report for a stolen package. The problem is I have 4 cameras covering the front of my property so no delivery was ever made... thus no theft... thus no police report. Ended up having to contact Chase to dispute and charge back. Short story.... I'll probably still use Menards once this is all over but they have lost my business while we're locked down.... and Lowe's is technically the closer option.nnMy go to DIY supply store. I've had great experiences but I've also had a couple of bad... it's bound to happen when you spend a lot of time at one place. Considering I keep coming back, probably at least once a week (more when I have a project going on), for around 20 years... well they must be doing something right. Staff is mostly friendly (everyone has their days), most all are extremely knowledgeable when you need some advice, and they've got a great variety for all kinds of projects. I very rarely run into a problem of them not having what I'm looking for.