Map
Detailed Information
- Place Types Hardware store
- Address 9815 Signal Hill, Helotes, TX 78023, USA
- Coordinate 29.552997,-98.685535
- Website https://www.buildwithbmc.com/bmc/quotes/requestQuote?utm_source
- Rating 3.5
- Compound Code H837+5Q Helotes, TX, USA
Openning hours
- Monday 7:30 AM – 4:30 PM
- Tuesday 7:30 AM – 4:30 PM
- Wednesday 7:30 AM – 4:30 PM
- Thursday 7:30 AM – 4:30 PM
- Friday 7:30 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I’ve asked for a quote twice online over the course of 4 weeks. I’ve also left voicemails when I could actually get someone to not drop the call. What is so hard about giving a prospective customer a price on basic moulding? The customer service experience has been horrible. I was looking forward to dealing with BMC as their capabilities and selection looked promising.
Ordered a door with jam on a Monday, said it would be ready Friday. Got a call later Thursday stating they didn't have the door I ordered, but did have a substitute. I gave the go ahead and was told it would still be ready Friday. No call Friday and they are closed for the weekend. I called Monday on my lunch break, lots of issues with phone, no one answers then it hangs up. Finally got through, this was at 0800. The guy couldn't give me any info connected me to someone's voicemail. I left a message, no call back. Called again Tuesday. Similar story, come to find out they weren't communicating in the office so they weren't even working on the door. Supposed to be ready on Wednesday at 1200. Called at 1230, they will call me back. Finally called back, it was now ready. Spent 30 minutes at loading dock waiting for my door. I felt like since I wasn't a builder spending thousands of dollars, my business didn't matter. And customer care is definately not on their radar.
Is a pleasure dropping off a load for them, quick, efficient. Get you out in less than 20 min... they are not playing or learning.. they know what they're doing.
Ask for Jesse M to do the work in your house...extraordinary professionalism!
Customer service is a joke, they wont answer or put you on hold for a while and then hang up.
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