Caravan Rugs Cleaning

I contacted Caravan Rugs to clean my large great room rug. I gave them the size of my rug and was given a quote for the cleaning along with a projected time frame of 2 1/2 to 3 weeks to complete the cleaning job. The employees who picked up the rug on Feb. 15 were courteous and helped to move furniture back into place after the rug was removed. After 3 1/2 weeks, I called Caravan and spoke with Jason. He told me that they had not begun cleaning my rug. When I reminded him that I had been told that the rug would be completed by now, the only explanation I was offered was that they were busy. My rug was finally scheduled for delivery on March 17. The employees who delivered the rug were timely, courteous and helpful. After the rug was unrolled, we all noticed that it was covered with a significant amount of dog hair along with some small pieces of straw. We were able to brush our hand on the top of the rug and remove balls of dog hair from the rug. The folks delivering the rug agreed that it had not been thoroughly cleaned, they rolled up the rug and took it back to the shop, indicating that I should receive a call from Jason that day. When I had not heard from Jason, by 5 p.m. that day, I called and left a message. When I had still not heard back, I called again at about 10:30 the next morning. Jason never apologized for taking nearly twice as long to deliver the rug as had been originally promised and, until I pressed him on this point, did not apologize nor even acknowledge that the rug had not been properly cleaned. He stated that he could not get the rug delivered to me until Monday of the next week. On March 22 our rug was finally delivered, 5 weeks after it had been picked up. It was clean, and looked like it would after a thorough vacuum. However it had a noticeable dusty smell. I decided I would rather tolerate the smell than have the rug taken for days or weeks more. There was an area where the rug would not lie flat that I mentioned to the delivery crew. They reassured me that it would lie flat within 24 hours. A week later and it still does not lie flat in this location. I was very disappointed in the lack of professionalism by Jason, especially his failure to acknowledge where Caravan Rugs had failed to deliver on its promises.

Our rugs look fantastic. They look like new. The pickup and drop off service was excellent and the communication was good.

I've had a Caravan Rugs cleaning our rug and they did a great job.nI will use and recommended their service to all.

Excellent service. Because of this company's great reputation, put in your requests early as their schedule fills up quickly. We will use no other service for our rug and carpet care.

I just picked up my formally urine stained area rug and I’m thrilled with the results. The rug looks and smells brand new, and the price was more than fair.nnGreat job Caravan Rugs!