Benjamin Franklin Plumbing of Wilmington NC

What started off as a quick and cheap pipe repair under my house turned into a complete replacement of my outdoor system. From start to finish Austin was respectful and informative of everything he was doing. He made sure that I was absolutely aware of what was going on and what he was doing to fix the issues. My service request started with an easy repair in the crawlspace under my house. Austin dove right in to identify the issue and make the necessary repairs. After he turned the water back on at the pump house he was able to identify a hairline Crack in the pipe going to the house from the pump. Having had the pipes at my pump house repaired an replace multiple times over the past year, I was less than happy to hear I needed more repairs. Austin quickly diagnosed a few major issues that needed my immediate attention and put together a service plan that best suited my needs. The next day Austin showed up and jumped right into the repairs we agreed to the day before. Within a couple of hours he discovered that I needed to replace the pump itself, after running some number's and making sure the parts were available, he got back to work. Within an hour the parts needed were delivered and the work was underway. Austin spent his entire work day in my yard, covered in mud and water to make sure that my family had a properly operating water system.. Austin's professionalism, attention to detail, and skill prevented me from having to spend thousands of dollars down the road. Though these repairs were not expected and I did not anticipate replacing the system when I first called, I have peace of mind knowing that technicians like Austin Smith will make sure that the customers needs are met and they are absolutely satisfied with the work before they leave the job. Thank you, Austin. And Thank you, Benjamin Franklin Plumbing.

I received a quick and efficient response to my call and was able to get my repairs completed the same day. Hunter took the time to thoroughly explain the problem, and gave me five options for repair. I was able to ask questions until I had enough information to make a decision that worked for my needs.nHe was professional, patient, friendly, and knowledgeable. I will definitely be using their services again in the future.

Service pro- Brock was excellent. You can’t ask for better customer service. He addressed the leak I had quickly and explained exactly what he saw. He let me know exactly what the cost would be upfront and informed me what he was doing along the way. He cleaned up my yard nicely once he was done and it looks like he was never here. Excellent experience

Wayne does a great job. He is a true plumber and knows his stuff. I will use Ben Franklin from now on esp after having less than desirable results with other plumbers. . Very happy with the performance

Hunter with Benjamin Franklin Plumbing was polite, informed, and quite the educator. Not only did he fix the the issue, but gave me a true thorough walk through of my water system... something elite water systems DID NOT!!! I'll be updating my review with them next... elite is terrible! Do yourself a favor and just give Benjamin Franklin Plumbing a call. It feels so good to be capable, HONEST, caring hands. I look forward to a lifetime business relationship with Benjamin Franklin Plumbing!