Map
Detailed Information
- Place Types Plumber
- Address 801 Geipe Rd, Catonsville, MD 21228, USA
- Coordinate 39.2824061,-76.7559253
- Website https://www.callcatons.com/catonsville-plumber/
- Rating 4.4
- Compound Code 76JV+XJ Catonsville, Maryland,
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Was selling my house and buyers home inexperienced home inspector did a sewer line video inspection. He said sewer line was “blocked”. My realtor suggested to call plumber, have it professionally looked at. Allen and Alex from Catons came out and used their professional equip and provided me with the video to give the buyers agent showing there was a BEND in the line NOT a BLOCKAGE since it was a townhouse and the sewer line was completely clear to the street saving the deal on the house. They could have been dishonest to make a sale for the company and would have been $6-9,000 to replace sewer lines. So happy they were very honest, nice and professional
I was pleased at the timely response from Catons. Within a hour of my call on a cold Sunday in February I was greeted by a very professional technician named Anton. To put it plainly, he was fantastic. Anton was very conscientious and took the time to listen to what happened and then walked me through the process he would use to resolve the issue. He was upfront about the fee, I signed a release and he immediately got to work. From my perspective there were unforeseen challenges beyond what was to be expected and Anton never skipped a beat and just kept chasing the solution, not ever once showing any sign of frustration with the additional work. I was even further impressed when despite the additional effort on his part that there were no additional costs. I would highly recommend Cantons, and specifically Anton for any plumbing service based on my experience.
Dave answered my Yelp quote request for a plumbing issue in under 10 minutes. Reggie came within a couple hours on a Sunday evening and tried his best to diagnose the problem. Travis came out the next day with a bigger machine to try a different approach and was here for almost four hours. His sense of humor made the process much more enjoyable! He talked me through every approach he tried to clear the blockage and was very clear in explaining that we would ultimately need to replace a section of cast iron pipe with PVC.
I would NEVER do business with this company again.nCalled them for opening up a kitchen sink line that was blocked.nIt was easy to schedule the appointment and the plumber showed up on time.nHowever, price was at least 30% more than what we had paid previously for something similar, the charge was $680 to clear the block!nEven that I would have stomached was it not for the fact that the plumber tried to sell more stuff. We had a very small leak from around the sink strainer (plastic part ). Had plans to replace it anyways and I told them to leave it alone, will take care of it later. That was not why we called them and they did NOT have to touch it at all.nWell they proceeded to disassemble the strainer and made a mass out of it; then wanted to charge $350 to replace that!nWe did could not use the kitchen sink for the next 48 hours until I found someone more reputable to fix it. Totally unprofessional and unethical behavior.nnUpdate: I received a call from a manager the day after I posted the review. He apologized for the experience and refunded 45% of the plumbing bill.
I am always pleased with the work that Ace Plumbing does and had never worked with Jim before but found that he was so pleasant, professional and had the expertise to do the work in a jiffy. Not only that but he said he would have to come back to fix one last pipe because he didn't have the right material and he came back on Tuesday as he promised and fixed it. Also let me add that Jim, made special arrangements to fix my water heater on that Friday so I wouldn't have to pay weekend or late night fees. What a great guy! Thanks Jim!
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