Map
Detailed Information
- Place Types Casino
- Address 550 Light St, Baltimore, MD 21202, USA
- Coordinate 39.282745,-76.6136882
- Website https://www.sonesta.com/us/maryland/baltimore/royal-sonesta-har
- Rating 4.4
- Compound Code 79MP+3G Baltimore, Maryland, Un
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Chose the hotel for the advertised heated pool. Before booking, I asked if it would be an issue getting a pool time, or if there is a possibility of missing days of pool usage, I was told that since my booking was during the week that I shouldn’t have any issues. Before checking in, we called to see the available pool slots... all booked up, before we even check in for the day. It’s a short stay mind you. No budging. I personally don’t care, but it’s for my child. Asked for our last night parking fee to be waived, no. Manager Wendy won’t do that for us. Also we were never told we need a separate key for the pool, so we just stood there at the pool door trying to get in and wasting time on our pool slot. And then having the front desk make up a story about seeing me that day and explaining the process. Don’t care for the excuses. Make the customer happy, it’s a major amenity.
If I could leave 0/5 stars I would. We had a hotel reserved for a night and we checked out 20 minutes after we checked in. Luckily, we were able to make last minute accommodations at another hotel in the area. When we walked into our room it smelled overwhelmingly of cigarette smoke even though hotel is a non- smoking accommodation. We set our bags down and I went to wash up and it didn’t look like the bathroom had been cleaned from the previous guest. There was hair all over the sink, floor, and shower. I went downstairs to speak with the front desk and they seemed annoyed with me the conditions were unsatisfactory. Not once was an apology uttered for the state of the room. We did book through hopper and I was informed that I needed to contact them as the third party regarding any refunds which is completely understandable. I asked for a receipt or a copy of anything in writing that expressed my concerns and reason that we made other arrangements- just in case the third party requested proof that we did not stay the night and the reason for leaving- I was told they couldn’t provide me with anything. The third party partner has been the only helpful part of this whole experience. Be forewarned before booking with this hotel.
This was a better start after a disastrous encounter at another hotel around the corner. Upon arrival I was greeted and I gave my reservation information. However, no king rooms were available and that's what I reserved. The wonderful receptionist was very accommodating and pleasant. She found a room with two queen beds, gave us free parking and a bottle of champagne for the inconvenience. We parked and went to the room. Upon arrival everything was good and it was 11pm. But when turning on the heat it took a while to warm up. By 1am the heat still wasn't optimal and I was freezing. I went to the front desk and the gentlemen there looked for another room and there was a king room available (I was ecstatic because that's what I originally booked). He said that maintenance would check the heat to ensure it was warm enough in the new room before switching us. I returned to the room and waited for the call. I fell asleep and my boyfriend went up to check the room temperature with maintenance. The temperature was good and we moved to the new room. The room is great and we are finally enjoying ourselves.
The hotel was amazing. The room was one of the best ones I've been on, very spacious and nicely decorated. The staff was super helpful. However there were awkward moments where the staff did seem to indicate that they were expecting a tip such as when someone came to unlock my toilet door or when they opened the door every morning. As a person coming from Europe it makes us uncomfortable regardless that we are aware that tipping is common in the US.
Beautiful Rooms , nice staff. Wasn't happy smelling weed as soon as I opened my door. Fire Alarm was set off and building was evacuated because someone tried removing a smoke detector at midnight. Was difficult getting a good nights sleep after that.
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