Map
Detailed Information
- Place Types Meal takeaway
- Address 20779 E Thirteen Mile Rd, Roseville, MI 48066, USA
- Coordinate 42.5253197,-82.9078427
- Website https://locations.tacobell.com/mi/roseville/20779-east-13-mile-
- Rating 3.3
- Compound Code G3GR+4V Roseville, MI, USA
Photos
Reviews
Came here when the other Taco Bell's that is near us was 'closed' literally multiple hours before the posted closing time after trying the drive through and seeing the 3-4 employees hanging out in the dining area ignoring us and all the others trying the drive through. We also tried ANOTHER location where they were out of; 'potatoes' , 'anything fried' and a bunch of other common items leaving almost nothing. At ten at night.nThankful at least one location came through. This one! Saved my mood, may seem lame but a craving is a craving and when a store claims to be open, it's nice when they really are.. Anyway, they had what we wanted, weren't closed hours before advertised, and the drive through girl was super polite. Fixed my messed up night. Thanks to those at this location!
My man stopped there tonight after a long night at work. Nachos has barley any meat. He asked no tomatoes on his taco but there was. The soft tacos wear dripping in grease n the filling was not even in the taco. And to top off who says when paying exact change to pay or card. Shocked n disgusted
If you could give a zero rating I would. Went through the drive-thru yesterday afternoon. Visit started out okay as the young lady taking my order was pleasant. When I pulled up and received my order it appeared that it may have been wrong. That's when the visit went downhill. God forbid you should check your order and question what you should have received. I told the young lady what was in my bag and in the $5 box and apparently whoever packaged my order packaged things wrong and what was in the box was incorrect. Therefore, I started asking what items should be in the box and I was screamed at and told my order was not incorrect. I continued to ask what items should have been in the $5 box as they admitted things were packaged wrong so I wanted to make sure all of my items were given to me. They were trying to rush me out of there refusing to let me know when I should have insisting that everything was correct. Again I said I don't think it is and I admit that I did call the person that claims he was the manager who also was the person that packaged my food wrong a name. This was quite sometime after three people were very defensive and rude regarding me asking about my order. He in turn said I don't know who you are cussing at b****. I pulled in the parking lot and called to speak to a manager and this young man said he was the manager I asked if he was the same person that called me a b**** and I would like to know who his manager is. He proceeded to scream at me bloody murder telling me that I will not be able to talk to anybody he is not going to let me talk to anybody, that I needed to learn how to count( referring to me asking how many items I was supposed to have in my $5 box earlier)and if I don't like it never come back there. I could go on and on about the situation but bottom line is I have never ever been treated so poorly in my life. The three people that were at that window we're way out of line, ridiculing me and not explaining my order and stating that I was rude when I was simply trying to make sure my order was correct. The young man that stated he was the manager was so disrespectful that he needs to be fired from that position and not allowed in the Foodservice industry. I understand that after a while I did get a little frustrated myself but there is no reason to talk to customers the way that he did it was appalling. I did file a complaint with 1 800 Taco Bell but I do not expect any phone call back as it appeared that nobody really cared. I called the store today looking for a manager and the young lady that answered said she was the manager and she to had no interest in hearing what happened, refused to give me a phone number of somebody above her that I could call or tell me who the person on staff was yesterday. Sounds to me like they all cover up for each others poor attitude and it is accepted behavior at this location. By the way the food was skimpy and horrible.
My bad for straying away from my usual TB to this one. I placed an online order and arrived when it was not busy, and yet I still received incorrect items I did not order. So hard to beleive these people cannot get an order right when the orders are clear as day on a screen. Also, the flat bread of one of my items tasted stale and definitely was not fresh.
Food is always accurate, friendly employees and good service. One of the better locations
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