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Mountain Side Plumbing

6590 Cottonwood St, Salt Lake City, UT 84107, USA
+1 801-281-3076
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Erin Pace (03/12/2020)
I've worked for Mountain Side Plumbing for over 18 years now & I've noticed a few negative reviews on Google recently that I wanted to comment on. They all seem to involve water heater service. Mountain Side Plumbing is not a 24 hour service company. We work in service, remodeling, but mostly perform new construction. We do have a plumber on call for our customers that have an emergency, but since we are not a 24 hour service company we don't stock water heaters at our office. So if we get a call in the middle of the night or over the weekend that their water heater has stopped working, we can't replace it until the following business day when we can purchase a water heater. I also see some pricing questions/issues. Most water heaters have a 6 year manufacturer warranty, but only 1 year labor. I am always up front regarding labor costs when someone calls us that is out of their 1 year labor warranty. Changing out a water heater is more than just picking up one & sitting another in it's place, so it does cost more than your average service call. I let them know they can call another plumbing company & compare pricing if they would like. Our company always strives to be honest, fair & punctual.
Dale Jakins (03/12/2020)
I am disappointed that this company struggles to honor their warranty and refuses to work with their customers. I had an error message on my water heater, called Mt Side Plumbing and explained the error message. They sent out a tech that literally spent 3 minutes at my home and still charged full price. Watch for how they gouge their customers and then provide bad customer service when you object. I would choose other places if you could.
Kelly McDonald (05/16/2019)
BEWARE!!! Called on a Friday afternoon about my water heater leaking and said it was a warranty. Was told I would have to pay labor so I asked how much was the labor and was told $125 an hour. I asked how long it would take to replace it and was told about an hour so I set the appointment for Monday. Of course now that they know it is an emergency the price JUMPED to $420 for labor and an upgrade price for the heater of $150. I had completely drained the heater and turned off the water and gas so it only took 2 guys 1/2 hour to remove and install. The owner Dan would not budge on the HUGE overcharge because he knew it was an emergency and he could charge whatever he wanted. DO NOT USE THIS PLACE!! You can have anyone do your warranty work or just regular work and not get ripped off like you would with this place. Update: To make things worse I discovered that they did NOT put teflon tape on gas line when they reinstalled it and I have had a horrendous smell for months since they installed my water heater and it has made me ill. I fixed that problem and now have no smell. This could have been very dangerous and could have caused my home to explode or me to get very sick. PLEASE, PLEASE, PLEASE DO NOT USE THIS PLACE IF YOU WANT TO BE TREATED RIGHT AND STAY SAFE!!!!!!!
Dennis Rosenlof (03/28/2016)
I had my water heater go out on Saturday March 26th and called at 10:30 am to Mountainside plumbing who installed my water heater 5 years ago. I waited for a couple of hours and no call back so I called again and left another message. I called another place and had my water heater installed within 2 hrs. at 6:30 that night the technician from mountainside called and apologized for not knowing I called. He said that he couldn't have got me a water heater till Monday anyway. I guess if you have a problem during normal business hours they can help you. Just don't call with an emergency.
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