Intermountain Plumbing & HVAC

We bought a new furnace from Intermountain in 2015. The Technicians told us we would get a high efficiency furnace for the cash price we were paying. I just had an H-Vac professional service our “high efficiency furnace”, and they told us we got the cheapest, lowest efficiency model available. Life expectancy of 4-5 years. I don’t recommend these guys.

Tracy came out and did a free estimate for our toilet and kitchen sink. Additionally, he took a look at all our pipes and fixtures, spending almost an hour, with no guarantee he would get the job. As he left, he ran out and got a bin of wrapped presents (books) for my kids. Could not have been happier. (And did I mention he showed up right on time?) We called and scheduled a time to get some work done. The day of the appointment, Tracy was caught up on another job. Everyone at Intermountain was genuinely apologetic and very accommodating, scheduling us for the next available time. For the second appointment, Tracy arrived promptly, was in and out, and did great work. Thrilled all around.

Incredible service AND some free education. Ask for Keith Tovar if you can. He talked me through everything he did, as he was doing it, and explained the ins and outs of what's good and bad for one's household plumbing. This is honest, reliable service at its finest. I'm only calling these guys from now on.

I called them to have someone come out for a bid on putting in a new french drain with sump pump. Someone came out and then I never heard from them again. I left a message with Derek twice and never heard back. Then I called the office and let them know and they were supposed to have someone call me. Still, two weeks later, no one has called me. I guess they don't need/want my business....

I called this number and was told the plumber on call would call me back. Vijay Kumer called me back. He also gave me a card saying the company name is Quality Affordable Pluming. He said he is the owner and has a plumber for 25 years and would get our clog cleared for $575. The first snake he tries wasn't long enough so he said it would cost $160 more to use another machine that's long enough. He wanted to charge because the first tool was not long enough. He said he couldn't put a camera down to look because with the water he couldn't see. That couldn't clear the clog. He told me I need to water jet it that will be $1250. I told him I don't have that kind of money. He said okay you know what I will not charge more because I can't leave you like this, it needs to be done. He can back the next day and his hose got stuck in our pipe. He told me now he has to dig and that will be $5000. I told him I told have $1250, so I definitely don't have $5000. He told me I could have me kids go to work to help me pay for this and he could help me get a loan. I said excuse me, he said they need to help their mom out. I told him I couldn't afford that, he said you will have to pay someone to do it. He cut his hose leaving 100 feet of it in my clogged pipe and left. I called action plumbing who got the hose out in 20 minutes with a chain gone along, guess what no digging my pipe up for $5000. They didn't even have to dig it up to clear the clog. They even used a camera to find out how far out the clog was. Guess what the basement had flooded even more with the hose in my pipe. Also when he used my outside faucet he broke my air conditioning line, action plumbing fixed it. Stay away. Update Vijay contacted me to have me remove my review and to see if he could pick up the hose he left in our pipe. I informed him I wouldn't remove this post and I don't have the hose. I also informed him my home owners insurance is involved with this now. He replied with that's fine I have 3 million dollar insurance. PLEASE CALL A DIFFERENT PLUMBER!!!!