Perry Realty, Inc.

You know that feeling when you expect something to be bad, then when it actually happens it's not nearly as bad as you imagined - that's not this review of Perry Homes, it was worse! I've never built a home before, so maybe this is normal, but my experience with Perry Homes Utah (Eagle Ridge Development in Lehi) has been quite disappointing. Things to look out for: 1. Sales agents are terribly disorganized, they're still faxing and handwriting addendums that look like MD scripts (check out Docusign people, it's 2015). Very difficult to resolve disputes when only handwriting experts can read the start sheet. 2. Once they have your earnest money, all bets are off. Agent promised a 6 week close; hope you like staying in hotels because that's where you'll be staying for a month after the 6 week mark. 3. If you want upgrades (other than appliances), you have to pay the sub-contractor direct, in cash with no written warranties and no resolution assistance via Perry Homes (cabinets, electrical, landscaping). A ceiling fan went missing and we were told "this is why we encourage our buyers not to upgrade, we can't be liable for loss of property". What??? I'm supposed to sit around and wait for all my stuff to get installed? 4. If you like to look at piles of garbage, Perry Homes is your builder. They use the vacant adjacent lots to stage the building process. 10 feet from the property line site a pile of trash, boards, beer bottles, and concrete globs. When I asked the agent at the model home if it's normal for them to leave trash behind, she said she would have them clean it up. A month later, I emailed the Homeowner Protection Department, which forwarded by request to the Foreman who replied "it's not his lot, he shouldn't worry about it". Where is Mrs. Perry in all of this, these people need a mother to paddle their butts. 5. Once you close get ready to get your "nag" on. 8 weeks after close, multiple punch list items are still unresolved. So, how likely would I be to refer a friend or family member to Perry Homes - not likely at all. PS, home quality is actually not bad, goes to show that it's the people that make all the difference.