Five Star Plumbing

Great service from everyone at 5 Star! Very prompt and friendly. I will definitely call them in the future for my plumbing issues!

Josh got back to me quickly and came the next day to complete the work. He was honest and provided helpful information. The work was done in a timely manner and everything was working when he left.

We had a sewer smell in our master bathroom, called Top Notch to come out to fix the problem, couldn’t find the problem the first time or the next two times that the same guy came out from Top Notch, but it’s hard to fix the problem when all you do is run the water & look at the P-traps every time you come out & don’t explore other issues!! So three visits for $85 a visit sending the same guy & still can’t fix the problem barely acted like he cared!! So the fourth time I called Five Star Plumbing to get a different perspective, two guys come out ask way more questions than the indifferent Top Notch guy isolate the problem in 20 minutes & bam the problem is fixed! What a difference in the attitude between the two companies! The five star guys actually acted like they cared had a lot more motivation to fix our problem where the Top Notch guy was very indifferent & I’m I might say boarding on lazy!!! The best part is Five Star called me the following day to follow up if the smell came back, never did I get such good service from Too Notch!nHow frustrating that we spent $255 with Top Notch & got nothing fixed & spent $70 with Five star & they had it fixed in 20 min! Called the secretary at Top Notch to complain & she kept interrupting me I requested that I did not want to pay for the last visit since the problem was not fixed & she said either they will go to a collecting agency or put a lien on our house if all three invoices don’t get paid! Really “great” customer service from Top Notch NOT!! So if you want to save yourself a lot of money & headache go with Five Star Plumbing in Galena instead of Top Notch!!!

Old water heater went kaput over night, so I googled for a water heater replacement company, and thank goodness up popped Five Star Plumbing. I knew nothing about the company but all the five star reviews they had did it for me! Called and left message and received a quick response call from Josh by 7 am. I wasn't even planning on a same day replacement, but to my pleasant surprise a n d amazement two young men were in my driveway by shortly after 8 am with a new water heater! They added me to their (I'm sure) already busy work schedule for that day. Really appreciated the effort and accommodation to fix my unexpected problem that morning. They deserve their Five Star name. Thank you! :)

Had a leak last night and left message via their easy to navigate website. Early this am had heard from Tara setting appointment for today. When the prior job was taking longer than anticipated, Tara sent an update advising the time change. This was not my first experience with 5 Star. Nice friendly professional gentlemen who know their business. They leave it all nice and clean when finished. Rates are competitive. You won’t be disappointed with Five Star.nNow on Sunday evening January 10, 2021, we noticed water coming up in our basement floor drain. Never had happened before and I left an email notice for Tara. Josh called....came over on Monday, used their cameras, and an arsenal of equipment to ascertain the problem quickly. Back on Tuesday.....found the problem, tree roots not just from our property but also on Utility Inc. part of the line. He did not leave us in the lurch one bit. He knew who to call....never have seen Vanguard out so fast to mark out our Utility lines....and the excavator was here bright and early. He even called Mediacom to make sure we were not without Internet Service very long. Josh was out there with the excavator the entire time...directing him to stop when he found the ashes of our dead dog as they had to dig up the Memorial Garden we had for her. It was necessary to lose an awesome Specimen tree and he was there also to call Utility Inc's supervisors to inform them of their issue. Five Star's dedication to this huge problem, or installation of new toilets a few weeks before is unparalleled. You will be well-served to call this business for all your plumbing needs. By the Way....we were not their only client during our turmoil and they handled everyone with timely information, and professionalism. Thank you Five Star Plumbing.