Taylor-Made Deep Creek Vacations & Sales

We had 6 of us at Sunset Ridge for a birthday getaway. We all loved it! Hot tub after a day of skiing, pool table and large rec room for hanging out and games, the dining room and tv living area for gathering were all exactly what we needed. Location could not be better, so close to Wisp, Deep Creek Lake, shopping and even a brewery less than 2 miles away. The Taylor Made staff are terrific to work with too - very responsive and pleasant to ensure our trip was as easy as it was enjoyable. We look forward to returning soon and often!

Stayed at commanders quarters cabin over the weekend and had several issues. Upon arrival we had no heat, no hot water, the toilets did not flush properly, the fireplaces did not work, the pool table was missing balls, there were dishes in the dishwasher, and silverware was dirty. Not only was the water not warm but it was ice cold, unbearable to wash hands or take a shower the entire time. This company has the worst customer service I have ever dealt with. After calling multiple times to speak to somebody (they did not pick up the first several times I called), I was told there was no one who could help me and they would call me back. After finally speaking with someone, I was told there was nothing they could do and they would contact me in 48 hours about a discount. It has now been well after 48 hours and I have not heard from anybody. Do not waste your time renting with this company!!

Spent NYE weekend with the family. Reserved back in July. Beautiful house but a little disappointed in the upkeep of the house. So many things didn't work. Shelving in fridge was broke, all the food fell, recliners in main living room - broke. Ice makers didn't work. This is just a few things we noticed, as their were plenty more issues. Not anything that would ruin the trip, but i would think for the price that we paid for 3 nights, things would be a little nicer. Not sure I'll stay again with Taylor Made. Again a beautiful home in a very nice spot - but the maintenance is lacking for sure.

There was a promotion right after we booked. They wouldn't honor it. Also said that the system wouldn't let them, which I do not believe. If the manager wanted to do an override, I am sure there is a mechanism for that. Will not be using them in the future.

Had a great visit to Deep Creek, MD. The house we stayed in was perfect for our group. Taylor-Made made it easy to book, pay, check in and out. Would definitely use their company again in the future.