University Ace Hardware

I visited this ACE today for the first time and was so impressed by the care and attention Valerie gave me in the nursery! I’ve never experienced such wonderful service! She was so helpful in guiding me. She took a genuine interest in my experience, selection and success of my plants! Thanks Valerie, I’ll be skipping other nurseries and making the drive there now!

Service was ok. One of the staff members was very nice but the other ones were singing in the back and having fun. Besides that, everything else was very good.

My friend used Locally to secure a Yeti Cooler at the nearest location, I was the middle person picking up an item for a friend, I got to the store and was told the item was paid for. I waited 10 minutes for a manager to check and see, upon arriving home I received a call from the store complaining it wasn’t paid for and I left with their merchandise. There was NO apology for me having to drive back to their store 30 minutes to pay for item. I returned their item and we instead purchased directly from yeti. This was the worst example of customer service I have ever experienced. I dealt with Sean and Dan, I would NEVER return to this Ace store again.

This place is great.nI live in North Miami and wanted to send my stepson and his wife a housewarming gift(a napolean grill).nI actually called Ace on Aloma as I used to have my propane refilled there when I lived in the area.nThey would not accept a credit card over the phone.nI called University Ace and spoke to Chris who handled the transaction smoothly.nDan the mgr gave me a cover at half price and delivered the grill (assembled) today.nEveryone who was involved was great and made the experience easy.n5 stars! Thank you!

Best service and staff ever. Leslie and Chris helped me get an electronic car key copied, and made sure I got the correct price, which was roughly half of what the dealer would have charged me.