Thomas Lumber Co

Horrible customer service. Delivered faulty damaged french doors and framing, not up to standard. After repairing they ust showed up at my home and wanted to drop off materials on my front porch. No scheduling or anything. Just showed up. After indicating that this was unacceptable as we needed it scheduled for all opportunity to inspect the products they refused and insisted that we could either let them drop it off wherever, or they would just take it back and refund. Mind you, this was a custom piece that took 4 weeks to have manufactured and delivered. What a piece of work of a company.

This was my first experience with Thomas Lumber and I ordered pressure treated lumber for a pergola. Delivery was on time and only $59. Dropped it off where I requested. Most of the boards were straight, a few were bowed more than I would've liked but not really a complaint, just a heads up. Also ordered all of the brackets and bolts. Helpful in store and were the only place in town I could find 2x2's.

INSPECT YOUR LUMBER ORDER - POOR EXCHANGE POLICYnnThis was our 1st experience using Thomas Lumber yard. Our contractor highly recommended them instead of the big box store.nWe received our lumber order on December 7th, just before the holidays. Upon inspection, over 50% of the lumber was unusable. It wouldn’t have been an problem if it was only a few bad pieces. We received lumber pieces with bows, warped twists, humps, bends, huge knots, missing edges, etc. As you can see in one of the images, there's a huge knot in the lumber. We called Thomas and asked them to exchange the bad lumber with just good, straight, and true lumber. Deanna declined our request because we inspected the order after their 6 day policy. We planned to order additional lumber for other projects; however, we will stick to other lumberyards and perhaps the BIG box stores that have a better exchange/return policy.

Fair prices good service

Get place. Always helpful and always has everything in stock I need. And the employees are awesome.