Sears Appliance Repair

Still waiting on them to show up. Was supposed to be here on friday and now it's tuesday. Do not recommend.

You buy their products and then when something's brakes they can't help you for up to 4 weeks. .

I have had THE MOST exasperating experience with a Sears Kenmore stand-alone ice maker. Frankly I will never buy another Sears product ever. I can see after reading customer reviews that I am not the only one fed up with Sears and their non-existent customer service, both nationally and locally. The only reason I continue this effort is because I paid for a 5-year warranty and foolishly I expect it to be honored.nnI bought a $2,012.26 ice maker with a pump already in the machine and a 5-year warranty on 1/12/16 which expires on 1/12/21 at my local Sears in Taos, NM.nnSince then I have had the compressor replaced twice. Once in 2016 which took three months to complete and again in 2018 which also took three months. Each time I had absolutely no use of the machine for 6 months total. In 2017 the pump failed and was finally replaced after quite a battle with Sears and them saying that I purchased the pump separate from the machine which is evident that is not the case by the itemized purchase receipt. The pump cost me another 4 months of either using the machine and mopping up water every day or no use at all. I chose no use after the first month rather than mopping water daily. After a ridiculous amount of back and forth with Sears Repair “customer service”, a final decision that it was not covered I was told I had no further recourse with Sears Repair I went back to my local Sears and manager Drew contacted his regional manager and I got a new pump under warranty.nnNow I am having the same problem with the pump again which started February 20, 2019. I have had no use of the machine for going on another 3 months. I have been getting the run around from Sears yet again. On April 18 Sears refused D&S the ability to replace the pump under warranty with the exact same reason that I added the pump after market and is not covered by the warranty. I feel like I’m in the twilight zone. On that same day I stopped by local Sears and left Drew a message on what was happening and asked for a call back. Nothing. On April 19 at 4:45 p.m. I called local Sears and told the person answering the phone that I was going to come down and sit in the store until Drew provided me an update. He called me later after I made that call. He stated he emailed Sears Repair to contact me directly. No contact. I sent Drew 2 videos on April 20. No response. I sent Drew an email on April 22 asking if he got the videos. No response. I called D&S to see if anything had changed. No change. On April 23 I stopped by Sears again and visited with Drew. He had not seen my email with the videos, so I showed him on my phone. He sent another email to Sear Repair to contact me directly. On April 26 I sent Drew yet another email asking for his regional managers contact information. Here I sit on April 29 with no response from any Sears representative.

I was pleased with the service provided.