Western Mechanical

We experienced extraordinary service and professionalism from all the members at Western Mechanical we dealt with. They were diligent and persistent in resolving a problem with the original installation of our heating system by another contractor. Mike and his crew were always courteous and professional and had the technical knowledge to back it up. Highly recommended.

I interacted with Stephanie, the receptionist at Western Mechanical on several occasions to schedule an appointment. She was professional and very courteous. She kept me informed of any changes. She is the first person that a customer interacts with and if this is an indication of the company's reputation, I would highly recommend them. When Victor arrived to work on my boiler, he stated that my boiler needed a modification before he could provide the service I needed. After further discussion and the cost involved he informed me that winter was just about over and since I was putting a new system in. It was not worth it. Its nice to see honest HVAC personnel that do not try to provide services that are not needed. I will use Western Mechanical in the future for my HVAC needs

So helpful and knowledgeable about the product. Was able to get a detailed quote and explanation of the install before they started the work. They were able to help me show how it worked and had a very professional install. Everyone from the office to installers were very friendly and respectful.

Prompt, friendly and efficient service every single time. Great interactions with the office and field employees. They take great care of us.

Western mechanical were fine once they showed up. It was not 24 hours like I was quoted, more like a week. Home depot was not exceptional either. Took numerous phone calls to connect with someone, then passed around numerous times, on hold for over 45 minutes one time. The biggest farce was GE! They have been non- compliant from the start. Always some excuse why they could not send a replacement immediately, even though they had pictures of the damage. I filed complaint an hour after opening the box, on 9-2-20, and still on 9-25-20, I still haven't heard when delivery will be. I will never buy another GE product made by them, and will not recommend anyone else buy from them!!! I want my new washing machine!!!