Lane Plumbing Co Inc

First I had a burst pipe at midnight and Erin came right over, worked his behind off, and took care of us. So when I had a bathroom remodel to do I got a bid from Lane. Got a fair price and Chuy and Scott have worked tirelessly to make the room new again and to make it safe for my mother. My family has been customers of Lane for more years than I can figure and I see no reason to look elsewhere for Plumbing services.

Horrible! Charged $296 to replace a toilet valve and faucet stems in the tub. How dare you continue to rip people off. “We charge from the time we call you saying we’re in route to your house. I also have to charge an additional 30 min to get parts.” Really? You arrived and left within two hours and charged 2.5 hours. Never again! Also, I’ll be filing with the BBB and asking to see credentials of your “plumber.” Paid to have a legit plumber come out, not someone you just hired off an ad for hire.

Very professional and knowledeable , I use them for all my plumbing needs and swamp cooler twice a year.

They’re expensive. Up there with HSC. Two guys came to my place—two separate days—one of the plumbers was ‘new’, and obviously lesser skilled. They showed in the last half hour of a 4-hour window. They charged far too many hours, between the two. They tried sealing a shower panel, which shouldn’t get sealed. They were supposed to mount a filter on a stud, but did not. They installed a shutoff valve that doesn’t ‘shut-off’. I tried to talk to someone about billed hours and quality of service, but it was in one ear and out the other. And no shock here, but the one and only person with authority to make any changes is only there on Fridays. Good luck, folks.

My mother scheduled an appointment this week with Lane to start her cooler for the summer... she made the appointment Monday for them to come Friday afternoon due to her working and this was the only time I could be available to come be at the house for her. When I got to my mothers house at noon there was a ticket on the door that they had already been by at 8:40 am. My mother called the cell phone number that she had missed while she was at work and spoke to someone who told her after lunch they would be over.nnNeedless to say I sat at her house from 12-4 with no Lane showing up to service the cooler. My mother arrived home at 4:15pm and asked if they had been here. I replied no. She called and spoke with the receptionist and was told that they would have to reschedule because they had all left for the day. Hours are 8-5 is what the business advertised. She then called back wanting to speak to a manager and was put on hold for several minutes. When the receptionist came back she informed her that there was no manager available and that the technician would be on the way.nnIt’s 5:40pm and they still never showed up. This isn’t the first time we have had to be rescheduled by this company because all of a sudden our appointment was an inconvenience to them. This is not how you do business. If a customer makes an appointment it’s because they are giving you the available time that someone can be at the house. She should have been the first customer after lunch.nnMy family will not be dealing with this company anymore for the lack of customer service.nn**update**nI want to say in addendum to my comment that... my father and mother have been custodies 15 years.... well tonight after I left my mother called to say that Lane had come at about 6:30 pm and that she had been put on “emergency service” I don’t think the problem was with technician or managers I think the problem was with the receptionist... the manager himself and the technician came and sincerely apologized to her completed the service. She said they will give them one more chance only because she was apologized to. They have always been good with the service provided. I think communication needs to be corrected and the receptionist herself needs a lesson in customer service and how to talk to people. Thank you Lane for the apology.