Sears Hometown Store

The delivery of my 10 cubic fridge was very satisfactory! The 2 gentlemen were so kind and helpful! However the fridge which is a Frigidaire is less than satisfactory. It doesn’t get cold enough even at the coldest setting. The freezer seemed to be working alright but one night I got up to get ice cream and it was soft! So it seems to not be consistent. The fridge part stays around 40 degrees which is too warm. So I am putting a block of ice in there to make it go down a bit lower . This is not Sears fault but I wish there were reviews on the Sears web site when I ordered it so I could have been aware of this problem before buying it!

Extremely horrible service! My mom and I bought a brand new washer and dryer with warranty paid almost 3,000 dollars CASH. Six months of having them they broke! They didn’t want to honor the warranty nor help me find out how to get the situation resolved. Both store manager and the stores technician have no clue what they’re doing and are very disrespectful. I DO NOT RECOMMEND THIS PLACE OF BUSINESS.

We went in to buy a washer and were very happy with the service we received. Anthony was knowledgeable and helpful. He gave us our space but was also willing to answer any questions we had.

We always try to shop local, I purchased a refridgerator, that was delivered with an out box failure. Maintenance at Sears removed the ice maker before delivery, as we already had one. When the out of box failure was picked up and returned, Joe, called me and accused me of stealing the icemaker! Of course I received an apology from the owner, Mr. LEWSIS. Well, I am a forging person, and just this morning i called to spend 3k to 6k, on new pedestal front loading washer and dryer. Good ole Joe couldn't help me! Guess we will order online from Cruces, for delivery and set up. As I look at the last names on this post, it is obvious, me, why I was blown off!

Excellent experience! More than once!