San Francisco Marriott Union Square

When you pay $400 a night to stay in a hotel you don’t expect just okay service. This is the reason I gave this Marriott 4 stars. Everything was okay. Just okay. Actually, the free lounge was nice and the staff there were extremity friendly and took pride in their job. Room and restroom were clean but sheets had a spot. The whole stay we felt as of the company was trying to cut costs every chance they could. For example, No daily cleaning and purporting that it’s due to to helping the environment. I stayed at a cheap hotel in Vegas the next week and continually thought, man, the workers and amenities were nicer here than they were in San Francisco.

Horrible customer service and experience. Not a very nice or welcoming lobby. The place including common areas, elevator and rooms looks outdated and run down. Not a manager at any hours to give customer support. Executive lounge has a nice view but both food and service are very lacking. More like a 2 star hotel experience but paying for a 5 star hotel price.

I stayed there for 5 nights, just when the lockdown started, so my sister and I had the hotel pretty much for ourselves.nI can't praise the staff of this hotel enough, the woman at the reception was just so so helpful and sincerely nice, and you could tell she loves working for Marriott. Thank you again!nAlso the other staff, especially in the restaurant, was just outstanding, even for Marriott standards, which I consider already very high, being a Titanium Elite Bonvoy Member.nnWe received an upgrade and the room was spacious, looked brand new and the view over SF was great too. I just wished the overall circumstances would have been nicer.nnThanks again for everything, you're doing an outstanding job and I can't wait to be back!

Very good location just one block from Union Square. Rooms are comfortable. Lobby area is nothing special, with few places to sit Some in-room amenities are on the cheap side (toilet seat, shampoo, coffee, etc.), which was unexpected given room rates, but the TV and beds are nice. hotel restaurant is mediocre.

Very clean and very close to union square. But no great restaurant option close by. You have to walk to the financial district (10-15 minute) for better restaurant option or take the bus or the cable car to the Fisherman's warf/Pier 39.