Russell's Heating and Air Conditioning

They were quick coming out and giving me a reasonable quote. I had them do the work. Angel was great to work with and always addressed my concerns promptly. I highly recommend them. I did get a few quotes and they were well worth it with their knowledge, expertise and customer service. I had them install a new air conditioner and ducts through out the house.

Bruce Coley is the best HVAC professional we have ever worked with. Bruce is very busy but managed to fit us into his schedule when all three of our a/c units failed recently. He got our primary system up and running for a fraction of what our previous a/c company did. Next up he will give us information on making our new, supplemental system work again. Thank you Bruce, we are so grateful for your help!

Called this company to reconnect my air duct and install a smart thermostat. Came and gave a quote if $200 for both. The guy wanted to move my thermostat to another wall starting that it would be too difficult to install the thermostat where the other currently installed thermostat is at due to the new thermostat needing a power wire. I asked the guy why would it be difficult if there is wires currently there which I would assume would make it possible to fish the power wire through. His response was well there too many obstacles in the wall to fish the wire through. I asked him how did he know if he didn’t attempt to or even look at how the wires ran through, his response? “Well that will take over 5 hours and we won’t do that” I thought, is that how you talk to your customers who are looking for help and are just asking questions to better understand? So I told him to not install the thermostat since the new location would not be ideal to measure the right temperature of the house. He charged me $100 to fix my air duct, used a couple of inexpensive braces and some tape, took him about 7 min to complete. So this guy charged me an hour of labor for 7 min worth of work. I normally wouldn’t mind paying for a job regardless of the price but after he was done so quick and thinking about the layout of the house, I figured out why he didn’t want to fish the wires and instead relocate the thermostat. He just wanted to drill through my wall to make the installation as fast as possible instead of considering the customers wishes. Never again would I call in this company or recommend them to anyone, my impression of them is that they are lazy, want the fastest and most laziest way to complete a job instead of doing quality work and already attempt to try to make the customer happy. Pictures below are the 7 min job they charged me $99 for.

200 dollars to quote me on a brand new install, doesn’t seem fair. Finding someone else

Initially I had a fine experience minus the fact that I think they charge too much but the last 2 times has been nothing but trouble. The office people do not explain things then blamed me when I called back as if I was rightfully informed. Also the last time I paid with my debit card in my home on a tablet, a few days later my bank account had fraudulent charges. Maybe just coincidence but maybe not. I was told by another company that work they did caused another problem in my unit and nobody will even help without charging me $100. I can’t seem to find anyone who knows what hell they are doing.