Mr. Pops Detail Shop

Brought my car in for a shampoo and interior cleaning. There were missed vacuumed spots on the carpet and the center console seemed entirely ignored. I was allowed to bring the car back for them to fix this but even their followup work did not completely clean their missed spots. The quality of work did not match the amount of money spent here. On top of the service charges they add in an additional fee for covid related expenses which I didn't mind at the time. However after tipping them and paying that extra fee I would have hoped to have received quality work.

They put it WORK!!!! My car looks fantastic. I love the attention to detail!

Called this place two days prior and made an appointment for Friday the 16th at 9:30 a.m. when I arrived I had to stand outside and wait for a guy to complete washing a car before he even greeted me. Upon speaking to the guy I told him I had an appointment to get my car detailed and he had no idea what I was talking about. He told me to hold on while he called the boss. He came back and told me that he would fit me in usually he would have turned me around and I asked him why would he turn me around and I had an appointment and he just looked at me cluelessly. He told me to park my car on the side of the building and give him my keys so I did so. I told him I would sit in my vehicle and wait for my ride to come. And if they got to my car before my ride got there I had no problem sitting in the chairs that were provided outside, little did I know I would be sitting in my car for an hour and a half without them even getting to the car yet! At this point I should have just left but I tried to give them the benefit of the doubt because they were busy so I walked back up and ask the guy did he at least have an estimate when they would be getting to my car? He said oh I'm sorry I forgot you were sitting out there and we are short staffed. I said sir you could have told me this almost 2 hours ago then he said he would get to it right now I said so by you starting the car at almost 12:00 how long will it take and he told me a few hours he looked in the car I said the car is not bad at all there's just a few spots that I need taking care of on the seats I was really adamant about needing the seats shampooed as well as the carpet. Make a long story short when I arrive to pick up the vehicle there were still stains on the seats and I'm not talking about deep stains these were surface stains because when I pointed them out he was able to go get a spray bottle and a brush and get them right out I don't believe the seats were shampooed at all the car did not smell like anything no air freshener no cleaning products nothing there was still crumbs on the carpet which he had to go get the vacuum and do I felt like it was a rushed job. They are asking for damn near $200 for a $50 job at best. In all fairness those guys were out there working hard but I just believed they were understaffed and didn't really have the equipment to clean the car properly. I asked to speak to a manager but a manager was not available so I guess his brother came up and spoke with me I told him my concerns he walked me in the office, knocked a few dollars off the bill and told me if I ever came back that I could get a free VIP which I didn't get a card for I didn't even get his name it's just pointless these guys need to really step up their game. In my opinion this shop should not advertise themselves as a detail shop they should just vacuum the inside of a car out slap some armor all on your dashboard and wash and dry cars. Oh and the change that was left in the cup holder all my quarters yeah they were gone as well. ud83eudd26ud83cudffe‍♀ufe0f

Found this place on google when passing through Detroit. Great service, great prices. Would be a repeat customer if I lived in the area.

Best hand car wash on the eastide