Map
Detailed Information
- Place Types Meal takeaway
- Address 2039 Boston Rd, Wilbraham, MA 01095, USA
- Coordinate 42.1496526,-72.4712949
- Website https://redrobin.com/locations/wilbraham
- Rating 4.1
- Compound Code 4GXH+VF Wilbraham, MA, USA
Openning hours
- Monday 11:00 AM – 9:00 PM
- Tuesday 11:00 AM – 9:00 PM
- Wednesday 11:00 AM – 9:00 PM
- Thursday 11:00 AM – 9:00 PM
- Friday 11:00 AM – 9:00 PM
- Saturday 11:00 AM – 9:00 PM
- Sunday 11:00 AM – 9:00 PM
Photos
Reviews
Absolutely loved it. The food came fast and was absolutely fabulous again. Menu isn't huge but there's should definitely be something for everyone. Best part,, beside the food was our waitress. She was extremely attentive that we had a handicap child w/us and she went above and beyond to show him kindness. The atmosphere was quite, well lite up, clean and people were distanced perfectly. I wld definitely recommend this restaurant to anyone who hasn't been to Red Robin.
Food was excellent, service not the quickest
MANAGEMENT: I am disheartened to see such service during COVID. I have been a customer since just about this restaurant opened about 10 or so years ago. My family loves a good burger from you guys. The service I saw tonight was terrible. This should not be blamed on your staff, this is your fault. It doesn't look like your staff had enough training. In the service industry, hospitality always leads to better business success. Your staff needs to be put in a better position to show your intended good hospitality. (COVID is no excuse, no restaurant has lost quality to the degree yours has.) Your restaurant’s hospitality is only as good as its employees. Invest in them please so this doesn't happen to other people.nSpecifically,n-Tell your staff to be honest about the situation, specifically wait times. They have a tendency to underestimate wait times leading to miscommunication.n-Teach them a chain of command, (e.g. if wait times get out of hand, call a manager to talk to customers and explain the situation)n-Have employees use the phone system to contact customers listed on online ordersn-Review your online order system (including order times, placing orders etc)
The restaurant is clean and the help is great. Tables are separated by balloon table displays which makes it easy for all.
Great during Covid. Call ahead, pay ahead, park, and they bring it out to you. They have added sweet potatoes, salad and other sides for the burger instead of regular steak fries. YUMMM! And Easy!
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