Rockler Woodworking & Hardware - Arlington

Amazing store! Everyone was very helpful, especially David. Rockler is my new go to shop.

1st time at Rockler, and I will definitely back. And here is why. Even though this hardware store is small (think small town hardware of the past, you remember, the ones ran out of business by mega building supply warehouses the gave us the concept of ANYTHING you need now and at CHEAPER costs. After that we were like cows to the slaughter). Well the reason I discovered rockler, was because I was looking for a clear top coat water-based matte finish or flat finish. And after going online and to multiple Lowe's and home Depot warehouses, would you know I could not find those finishes in flat or matte finish even though it's now the popular trend. Now I could buy it online and if I bought enough product I could qualify for free shipping or free store pickup and it's going to take a couple of weeks. Who had it? Rockler, and I was happy to see that there was a location in Arlington. So I enter this small store, and what did I do it was immediately noticed multiple employees who actually asked every time they passed by me was I finding everything all right, did I need any help, is there anything I can help you with? Now there are some questions I haven't heard in a very long time. Much less actually see an employees walk around the big conglomerates. But I had spotted what I needed immediately (since I didn't have to track 50 mi to the aisle where it should have been located in those other stores), I thought well I bet these people here are actually experts, actually people who take pride in their job and have a knowledge base. Sure enough, if they didn't know the answer they got someone involved who did. Someone help me with gluing back a split drawer facing, and explain to me how a sprayer works that can use with both paint and finishing coats. (I salvage and paint furniture to give them new Do you think I would have gotten any of that information at Lowe's or Home Depot? I wouldn't have been able to even find an employee except for the one standing there that make sure that I self-check out without swiping something. And this little store's inventory? They have just about everything I needed or asked about for the project. But do you think Lowe's or home Depot had the one product that I wanted after checking multiple stores and going online? Not in their stores. They did online I would have had to wait for store pickup or gotten free shipping if I bought enough products to qualify. But I got it here at Rockler's. I even bought another product as well that I wasn't planning on buying just because of the expertise and the way they spoke to me and genuinely wanting to help me. Oh and here's the real kicker. I was searching for a particular brand that is well known and a particular finish, which I got at Rocklers. But had I not discovered Rocklers and I had ordered from home Depot or Lowe's it would have been a major difference increase in price. And if you're thinking well what about Amazon? They were even higher, I mean heart stoppingly higher. So yeah rocklers is on my new favorite list of retailers. I'm heading back to customer service, and employees who actually know something about the job they're doing. It's the way things used to be, and it's the way things should be when I'm doling out my money. So here's a big A+ to Rockler!! BONUS: treat yourself and stop by the exotic wood sample section. Well you can actually feel and look at different woods from around the world before you actually order. Incredible, absolutely gorgeous woods.

I was pretty much greeted at the door, and everyone there was very helpful and very well informed. If I could I'd buy one of everything in there. They can guarantee that I'll be back

Thank you guys for being polite and even taking my stuff to the counter while I kept browsing.

They know their stuff here, very helpful service. Varied selection of woods materials.