Map
Detailed Information
- Place Types Plumber
- Address 13205 S 209th W Ave, Sapulpa, OK 74066, USA
- Coordinate 35.9667102,-96.2260805
- Website Unknown
- Rating 2.1
- Compound Code XQ8F+MH Sapulpa, Oklahoma, Unit
Photos
Reviews
My senior citizen mother had to use them when she filed a claim with her Home Warranty company. The female assisting the plumber was friendly but the plumber was not. He has a very gruff, outright rude personality. Hopefully the repair holds and he gets his attitude adjusted. You don’t treat customers that way and stay in business.
I wish I could give less than one star. We set up a time last week for them to meet us on Monday (today) since we have had leaking toilets and towels can only go so far. Their window of time was 10-2 with them letting us know when they were on their way. 2:30 rolls around, nothing, so I call. No answer. 3:30 rolls around, still nothing, so I text and left a voicemail. Have received no word back and no correspondence. This company is very unprofessional and shouldn't be in business since they have zero concept of customer service.
Had to call the warranty company back and request another company. Never answers phone and ignores your voicemails. Once the new company came out, I discovered they had installed used parts that didn't even match my hot water tank. It never worked properly after two visits to work on it. Finally the warranty company sent me a knowledgeable plumber who fixed it properly. I will be filing a claim with the BBB to get my service fee back.
Pretty disappointed. Filed a claim with my home warranty company on Tuesday around noon, gave them about 24-28 hours to contact me to make an appointment (they are supposed to be out within 48 hours).nnAnyway they never called so Wednesday evening I called and originally she booked me for Thursday, called me back and said they were busy and could do Friday 10-2.nnI said that was fine and come 2 pm Friday I had heard nothing so I called and she didn’t even have record of my appointment it seemed, so she said it would be 2:30-4:30. Never got a call so my husband called and they said “probably tomorrow (Saturday)” because they were “so slammed.” We called the home warranty company back and have switched companies.nnWe don’t have a properly functioning toilet in the house and I had initiated this process Tuesday. If you schedule a service you should make sure to make that service!! Don’t schedule if you can’t handle it!
If I could rate them lower I would. I've called them about 30 times for an appointment that I scheduled with HWA, and left voicemails. They will not answer the phone and will not return any of my calls.
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