Raeford Hardware

I had a very good experience with Raeford Hardware a couple of weeks ago. I wanted to buy 2 identical Wilmington Grills but needed one converted over to natural gas. When I called, the person who answered put a woman named Megan on the phone. She could not have been more pleasant. She followed up with a very nice email and a professionally written quote. A couple of weeks passed by and I called Megan back to place the order.. She remembered our conversation and told me that she would have to see what they had in stock. She said it could be a little while before I heard back from them as they would need to send someone to their warehouse to check their inventory. In about 15 minutes I had a message to call them. I wasn't expecting a call back for hours.nThey had 2 grills in stock but would need to order the conversion parts from the company. This was in the middle of the week and I was hoping to pick up the grills on Saturday. Megan said that may be a possibility and would try. In 2 days, I received a very nice email from Megan saying the part had arrived and the grills would be ready. She said she would not be in on Saturday but told me exactly who to ask for. On Saturday when I got to the store, the people I asked for were expecting me and helped me load the grills on the trailer. They could not have been any nicer. As a side note, the one guy mentioned how long he had worked there and said it was because the owners were so nice to work for. On the following Monday, I received a follow up email from Megan asking if everything had gone okay. I live outside of Charlotte and we just don't get first class service like this from any of the chains. If you want to be treated like customers should be treated, go to Raeford and maybe you will be lucky enough to have Megan help you. The experience was worth the drive from Charlotte which was one hour. I will be back. Thanks again Megan! Great service! The grills are awesome! David

My family went in near closing time to purchase an item. The employees were extremely knowledgeable about the product and services for it. Delivery was sooner than original anticipated, but my son absolutely loved his surprise! The service and knowledge received was well beyond what would generally be received at chain stores.nnThank you very much for the exceptional service and going beyond to truly show your customers how much you value them!

Always awesome. Great folks, always willing to help, if they don't have what ya need they can point ya in the right direction.nAlways trying to support local shops and not the big name brand chain stores

Great store and great folks! Small town hardware stores are much more important and personal than the big box stores taking over everywhere. I'll take the small town hardware store and day and Raeford Hardware is one of the best I have visited.

Great prices and professional staff. Good hometown business!