Ferguson Bath, Kitchen & Lighting Gallery

The young fellow there was great in helping me find what I had no idea I needed. I had a puzzle and he had the solution. Thanks a lot!

Would not recommend, tends to have slightly higher prices than other local companies. Would check out Bimco, a local company located in Winston salem and greensboro, to be aware of their competitive prices.

Our experience with Ferguson has been far from stellar. The show room staff are slow on returning calls. We had to make several calls before we got a response. We knew what we wanted but had to wait for an installer to make sure the range and downdraft would fit. The one and only installer they sent out to us wanted to charge almost double what the installation should have cost. We next had to call several times to find out when the range and downdraft would arrive even though we were told we would be emailed or called. The emails and calls never came.The last straw was when we were told that the range and downdraft would be delivered on Monday and that we would get an email to confirm this. No email and when we called Monday morning, we were told it would be the next day. We informed the sales representative that that would only work if they delivered first thing in the morning as my husband and I both had prior engagements for the afternoon. We were told we would be first. Then a few hours later we were called by the person doing the delivery scheduling and was told we would be second. Again we told him that that would only work if they arrived before noon. We were told that they would arrive between 10 and 11, most likely before ten. Eleven came and went with no delivery. I had to cancel my appointment for the afternoon. The delivery people arrived at noon, apologized but explained that they had just driven an hour and a half from their first delivery, and now had to drive back another hour and half back to Winston-Salem for their third delivery. This organization in a mess. Everyone knows that the furthest delivery should be first and then you work your way back to your home base. We will never spend another penny with this Ferguson in Winston-Salem. They have lost our business and we will tell our friends about this fiasco.

Set up zoom meeting several days ago. Confirmed by email for today. But I Never was sent a zoom invitation and no one contacted me. About an hour later I received an email requesting I evaluate my experience. I filled it out and about 3 minutes later the salesman called and said he had been very busy and got behind. Funny that he never sent a zoom invitation and called immediately after I completed the evaluation. If you don’t have good customer service, why should I spend my money in your store.

Excellent service and selection. Best place to go when you need advice and need to see the appliances before you buy. No pressure highly knowledgeable and professional employees who really work hard to meet your needs whether it is lighting or appliances or a whole kitchen layout.