Architectural Elegance Incorporated

Extremely rude. Don't be open to the public if all you'd prefer to work with is contractors and architects.nnStore worker told me to go to box store since I was not working with an architect on my selection of hinges. Sorry I'm not pompous enough for your store.

Let me preface this review to provide context. We looked up Architectural Elegance on google. Google has their business listing as “OPEN” for business.nnI drove 20 minutes to shop products at this location. The person who answered the door was extremely rude. She answers the door and tells me, “Sorry we are closed”. Without any explanation we had to leave.nnMy wife calls her minutes later to try and find out why they are closed, because she ultimately wants to look at products they have listed online. My wife requests a reason why they are closed and states, “I wasn’t given an explanation in person”, and the owner - Renae sarcastically/rudely replies, “how about covid?” & “you weren’t wearing a mask”(we were wearing masks before she opened her door).nnI can completely understand you are closed for COVID, but my suggestion is that you update your listing on Google to correct your operating hours, and I also suggest you talk to potential customers in a much more respectful manner. Lastly, don’t lie. 6 years in the Marines serving at the highest level, I would never make an excuse or a lie like “you weren’t wearing a mask”, when in fact I was wearing a mask.nnAfter 6 years in the Marines, MBA, multiple significant accolades in Real Estate, and I have never been spoken to that way before by someone I am actually seeking business from. I’m truly disappointed in my experience and I will not be recommending you to anyone I know.

I drove 45 minutes to find that is closed for walk in customers. The person at the door was extremely rude, she said that the County was controlling who gets in. Really??? She really needs to stop lying and work on her customer service skills.

Everyone is very friendly and helpful. I would've liked to see more people wearing mask however. No customers had them on.

I went to their store and spent over $3900.00 on buying new door handles and throw bolts for all my exterior doors. I used the gentleman they recommended to install my new hardware. I had a problem and the only thing I asked was for a return call. Its been over 2 weeks and no return phone call. I am sorry but if a customer has a problem after spending that much money, they could at lest return a phone call. I had to call the manufacture and they were vey helpful. Save yourself the hassle and buy online. You will save money and the customer service cannot be any worse