At Home Services

Not sure how this company stays in business. I was sent to them by my home warranty company in regards to an electrical issue. They came to do the initial diagnostic which was expressed to me to be a faulty 3-way light switch. I paid the $45 service fee and was told they would be getting back with me once the claim was approved to schedule the repair. Soon after, I received word that the claim was approved but after multiple weeks nothing from At Home. I called and was told they were waiting on a part. I waited another week with no contact and called again. Still waiting on a part. Really? a three-way switch? Another two weeks go by and still nothing. I called the insurance company to ask for a different electrician and was told that because they had already paid At Home $192 I was locked into them. I don't know why the insurance company paid them anything. They never came back after the initial diagnostic visit. They called At Home and told me At Home would be contacting me. I waited a couple of days and nothing. This happened multiple times. I finally got At Home to schedule someone to come. I took time off of work to be home and they couldn't make the appointment. I scheduled another appointment and again took time off work to be home and again, they were a no show. I will be moving on to hire my own electrician. Don't think that this company will be able to help you or that they will be at all reliable. By the way, I finally replaced the switch myself and it did NOT solve the problem.

Had a great experience with At Home Services. They helped us by re-building a very large wood wheelchair ramp, keeping a small budget in mind. It turned out beautiful. Kelly and his helpers were very nice, and hardworking. They did this job during Covid-19 restrictions and were very respectful to the fact that we have a medically fragile person in our home, and wore masks when they needed to speak with us. Thanks!!

I highly advise not using this company. I opened a service repair request with American Home Shield and was assigned to this company. The initial visit had to be postponed to another day because the technician was late. When he came the next time, he diagnosed the wrong thing and his supervisor had to come back a week or two later. When he arrived, he diagnosed the issue and said he would order the part. I’ve called countless times between then and now to receive absurd excuses, no ownership or accountability, and never once received a call back. I’m in a tight position because I am selling my home and the dishwasher repair was part of the deal. I had to hire another company to come and finish the simple job.

The technicians who serviced my washing machine were professional and quick. They gave a thorough explanation of what was wrong, gave a fair quote to repair and waited for me to talk with my husband to decide. They returned the next day and quickly repaired the washer, tested it, asked if I had questions, and showed me the broken part before Ilthey left. Polite and professional in my home.

Antonio is the BEST! He was so professional, polite, and really knows his stuff! Thank you so much for everything! You REALLY helped us out! We appreciate everything you did! You deserve 100 star rating!