Map
Detailed Information
- Place Types Beauty salon
- Address Indoor Clinic, 15237 Creativity Dr, Culpeper, VA 22701, USA
- Coordinate 38.483945,-77.9691583
- Website http://www.wellspringhealthservices.com/
- Rating 3.2
- Compound Code F2MJ+H8 Culpeper, Virginia, Uni
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday 8:00 AM – 5:00 PM
Photos
Reviews
The wait to be seen is ridiculous! I took my father in for a nurse visit to receive a B12 shot at 12. He didn’t go back until 1! And it was maybe 2 other people in the lobby. They are always late or running behind. A quick nurse visit turns into a 3 hour visit. Most of the staff is pleasant, I only ran into maybe 3 that wasn’t. But they need to do better with time management and appointment keeping.
From the first call to make an appointment, through the exam and follow up care, the staff were extraordinarily kind and professional while maintaining all protocols with regards to safely during the pandemic. I was very impressed with one of the ladies I spoke with on the phone regarding payment (no insurance continue to tell me about the membership program that covers many types of examinations and specialties. The entire experience it was exceptional!
I have been going there for the past couple months. And it has an incredible relaxing atmosphere. And the doctors and nurses there wonderful. I have trouble getting comfortable with a new doctor, because it can be overwhelming explaining your past and present health when you have anxiety. But I was treated extremely well and have found a level of comfort, and can now say I have found my new primary care provider.
The office itself is great, the staff is exceptional and very caring...... the billing department absolutely RUINS the experience. They filed the insurance incorrectly, I called an updated the insurance, then I called my insurance provider after still getting a bill, they confirmed that our policy was eligible for services and the person argued with me and the representative at the insurance company and proceeded to try to explain co-insurance to us, even though we’re calling Regarding a claim that was never/improperly filed. This person also said it was rejected based on ineligibility and then said that she never told me that. After all of this nonsense, she argued about filing a paper claim. It’s unfortunate, I like the practice, but I definitely will not use them again based off of the billing experience.
Like Dr. Stein a lot, we followed him from his previous practice. But the front staff is not friendly and do not know what you're being seen for. You cannot get them to answer the phone. The nurses take several days to respond. I had to call over and over again to get a response. I have waited 45 min for a nurse visit without anyone letting me know they are running behind. I have waited 45min-1hr for the doctor and again, no one let me know how much he was behind, I had to repeatedly go up to ask. For these reasons and more I have left the practice.
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