Papa John's Pizza

Ordered wings at 8pm with a 29 to 30 minute wait time. 9:48 pm and my wings still did not arrive. 2 hours after I placed my order. I will not ever order from here again. Bummer I really liked there wings.

Got there to pick up my pizza and they handed me a pizza off the counter. When I got home the kids told me it was cold and I called to question about it and they told me I would have to call back to speak with the owner (Tuesday) and they could do nothing about it unless I brought back 90% the cold pizza. I had two hungry kids when I got home, so I heated it up.nnUpdate to store response: I placed my order at 6:42 and it told me 40 minutes. I arrived to pick it up at 7:25 and I live 10 minutes from the store. When I called I was told I had to bring 90% of the pizza back for it to be remade....obviously the kids were eating it because they were hungry. I did not hang up on anyone, I told them I did not have 90% of it to bring back (I did have half of it left). I was not offered any other compensation. Not the customer service you should provide. We will definitely take our business elsewhere.

What a real treat. Top notch service. Delivery man was extremely polite. Thank you, Papa Johns.

When you mess up pizzas that were for a Birthday then say you will replace them then KEEP YOUR WORD. Called to get replaced & the MANAGER. REFUSED. This is sorry customer service & our families will no longer purchase ANYTHING from people that cant tell the truth but should of also gotten the pizzas straight in the first place.

EDIT: I was contacted by the manager. She offered for me to come back to the location to receive the correct pizza. I’m not normally out that way so she went above and beyond and made arrangements with a store closer to home for me to go in and get the correct pizza. My original review was only two stars, I am adding an extra two stars now that the issue has been addressed and resolved.nAdded 2 stars for the delivery time and the awesome delivery guy. But the pizza itself wasn’t good because they left off ingredients. Customer service was bad too because when I called to let them know the issue their version to make it better was to send out a cup with the left out ingredients to put on top of a pizza that would be cold by then. And they tried arguing with me that the pizza wouldn’t be cold by then. (Their store was close to my delivery location, but I was outside, it was windy, and I could feel the pizza already getting cold. Why would they argue about that?)nGreat and timely delivery guy. Poor everything else. Won’t order from here again, should have given another option to fix their mess up.