Terry's Plumbing

We got referred to Terry's Plumbing and were told great things about them. Had a property located in Seaside, and needed pretty much all the pipes on the owner side of the property replaced, before there was an issue and they became no longer functional. This property is a Vacation Rental, and managed by us (a Property Management Company) and we take care of the property on behalf of the owner.nnI called Terry's Plumbing on 11/02/2020 and spoke with Jennifer - who initially was professional and was going to get right back to me if they were able to come out and give an estimate on Monday 11/09/2020 on the way to Nestecca.n11/03/2020 - in the late afternoon I still had not heard back so I called and left a message requesting a callback.n11/04/2020 I called about 12:30pm, and Tim answered the phone he apologized for not getting a call back and took a message stating Jennifer would call me back when she got back from lunch.n11/05/2020, I called again and spoke with Tim, again was very nice and apologetic that I had not gotten a call back despite my messages - he put me on hold and went to get Jennifer. Once she got on the line - she said, oh, Terry never got a hold of you? I gave him your number and he said he would contact you. She said she would talk to him and call me back.nShe did contact me back in about an hour and set up for someone to come out to the property Monday 11/09 - between 8am-9am. I also gave Jennifer the contact information of the property owner in case the technician had any questions while they were there at the property, and needed more information!nn11/09/2020 - Received a call from Mike (I believe) he was there at the property and had questions - I immediately referred him to the owner and again gave the contact information. I also messaged the owner to let them know they would be getting contacted from Terry's Plumbing. I also gave the owner the number of the technician that contacted me. The owner never received a call. The owner called multiple times and left messages requesting a callback - no response.nn11/10/2020 - Owner called both technician and the office and left message with no response. I called and spoke with Jennifer to find out why the owner wasn't contacted and she said she would she what she could find out and again took the owners information, and mine.nn11/11/2020 - Called and left a message for Jennifer - No responsenn11/12/2020 - Called and left a message for Jennifer - No response,nalso my owners haven't heard anything back either. At this point my message was basically like - If you don't the job, don't have time for the job - just say so, so I can stop wasting my time and trying to get this information for our property owner! We are all busy and overwhelmed and going through a lot right now, but a little bit of communication goesnA LONG WAY!!!!!nn11/13/2020 - called and Tim answered the phone - I explained the events of the last 4 days and that I just need to know whether they are just too busy not interested, or just don't want the work. He stated they had been really busy - WE ALL ARE - and that he would talk to Mike and Terry and someone would get back to me!!!nnNOT GONNA HOLD MY BREATH AND IF GIVING NEGATIVE STARS WAS AN OPTION I WOULD. THE CRAZY THING IS THAT THIS IS A DECENT JOB, LIKE $8,000 TO $10,000 JOB - AND CAN'T EVEN GET A CALL BACK OR COMMUNICATION.nnTHANKS FOR NOTHING! BTW - WE NEVER LEAVE BAD REVIEWS FOR OTHER LOCAL BUSINESSES - JUST THOUGH WE SHOULD SHARE OUR EXPERIENCE.

Great service! Friendly and helpful staff. Good quality work. Will use them again in the future.

I dealt with Terry's Plumbing for the better part of two years. They never fixed my problem after numerous calls.nnA part was back ordered for six months (maybe only five months), they didn't call me when the part was available, I had to call them time and time again to find if the part was available and to have them work on my tankless water heaters and I bet the problem is still unresolved. They even installed them.nnThey get two stars because they were friendly enough on the phone but I wouldn't expect any results from them based on my personal experience.

Great people. Sometimes they get a little backed up with so much business so there is a lag to return a phone call. But they do return them unlike other companies!

Smart, friendly service! Love that they are local.