SERVPRO of Blackfoot/Pocatello

We suffered a ruptured hose bib during a deep freeze last fall. SERVPRO was called in immediately and responded with great alacrity. Tyler was on-site within a few hours and began the mitigation process to limit the damage. In the absence of SERVPRO's rapid response--our loss would have been much greater.nnTyler continued to work with us during the extensive repair work necessary to restore our home--helping with anything we required (moving furniture, covering delicate electronics with plastic, etc.).nnMost impressive, his crew packed up the books in my extensive library and restored them in perfect order when the cabinetry was re-installed.nnTyler was always quick to respond regardless of the day of the week or the time of the day. He worked with the insurance adjuster and did yeoman's work in compiling the claim.nnSERVPRO was terrific in mitigation and loss recovery.

These guys are top notch! From the first phone call with Kacy until the came and cleaned, top notch quality, service and professionalismnnLauren was great in recommending and telling us about ServpronnAwesome all around highly recommended

Tyler is so awesome!! He came to help us with our flooded basement and got it all dried out and even came back weeks later to help us put down our carpet with all was said and done! Thanks guys!! If you need theses services don’t hesitate call them!

One of the employees that handled my issue (i believe her name was stephanie) was great, very proffesional, worked hard to get the job done. Aside from her proffesionalism and work ethic, my experience with this company was poor. Not clear on whats being done, almost caused my insurance not to cover my claim, told me they'd be back the following Monday then never came or contacted me. Never even finished the job, I ended up having insurance just reimburse me for the vapor barrier replacement and doing it myself. Ill be doing my best not to use them in the future.

Good experience, they did a good job.