Alliance Amtrak

I love the beautiful, scenic ride to Philadelphia and NY, and would love to see a more welcoming station. Canton, with several colleges and the Pro Football Hall of Fame, is a better location in which to place it. ( There once was a grand station in Canton.) The shelter in Alliance is better than what used to be there, but it has a ways to go to. Right now, being there is like roughing it at Girl Scout camp. I think there’s a lot to be said for heat, lighting, and plumbing. It’s a given that the train will be late, so why not make people comfortable? No one’s asking for a cocktail lounge, but I think Amtrak would see an increase in traffic if they got serious about addressing basic comforts at some of their stations.

Great sport for watching trains. Just leave the place cleaner than when you arrived

If i could give zero stars i would!.. my wife and i took a train from New York to Cleveland. The conductor told us to exit at the rear of our car upon arrival in Cleveland. We were in car 5. We waited for someone to let us off the train for 15 minutes.. then proceeded to look for another exit when no one was there to let us off the train... we walked through every car finally reaching where the employees were only to be told they were exiting in between car 2 and 3, and the train was now on its way to Elyria. They gave me the wrong information on where to exit the train and now my wife and i were stuck in Elyria, in the rain. Our bags were in Cleveland so it cost us over 200$ uber ride to get our bags and get home.. after having to wait in the rain in Elyria Ohio where there were no Ubers until 5:30am. The staff had 0 sympathy, only threats if i didn't calm down. The customer service on the phone was just as bad. Ive email corporate and its been 48hrs and still no response. I will never take another Amtrak train until they set this straight! And i will continue to put pressure on corporate, even if i have to get a lawyer, and i have one ready! Reimburse me please! Do the right thing! The staff was negligent in their duties and a paying customer suffered from it.

Great place to railfan freight trains passing through on the Cleveland/Ft Wayne line

They really need some sort of building with a bathroom and drinking fountain. They say it’s low fare area. If you put a building there you’d get a lot more travelers and I do see about 5-10 at least every time.