Aubuchon Hardware

I’ve always loved the mom and pop feeling stores. This is one of them as a hardware store. When I was there I had a question about a product. The person didn’t know but immediately called over her radio to a specific person with the knowledge to assist me. That person was very knowledgeable and was able to assist.nnThank you Aubuchon Beverly. Aubuchon Ipswich Ma and Meredith NH are also stores that have also helped me in the past with excellent customer service.

I recently visited the hardware store just to pick up soil. I initially asked for organic soil which I had gotten there on previous occasions. The sales woman was very friendly and called to check to see if there was any left. They were out of organic soil which was not a big surprise to me given that the season of planting is pretty much over. I asked the sales woman if they had any other soil and she told me they were out of all soil. she told me I could check the aisle to see if there was some potting soil available. I ended up checking outside and there were several bags of potting soil still available, no organic but still bags that were serviceable for my intended purpose. I gave four stars because I have been going to the store for a very long time and for the most part everyone has been very helpful and friendly. In the past, the only negative experience has been at check out where they have not really been all that helpful or friendly. On this visit, the checkout person was very friendly and helpful. I did not give five stars because had I not checked I would’ve left without my soil. I do not believe this was the checkout person’s error, but rather that she was unaware because thy sheet that she was relying on indicated there was none left. Also, I was given a seven dollar in-store coupon which was only good for the weekend and I could not utilize that because I have my infant grandson on the weekends and he is too young to wear a mask so I do not take him anywhere where he might be exposed. I think they could have made the coupon available for a more extended period. Thank you for your great service!

I love the team at my local Aubuchon hardware store in Beverly. They are always friendly and helpful. This is especially helpful in this tough time. Keep up the good work guys!

Great staff...makes the difference. When I'm searching for something, they always notice and ask if I need help. Excellent customer service overall!

Aubuchon is a staple for me. I can always depend on them to have what I need, and their online orders are easy, and they are ready fast. Everyone I have dealt with at Aubuchon is always very helpful and nice too. They have been amazing through this pandemic as well. They all work very hard to make sure their customers are taken care of. I can’t recommend them more.