Mayflower Harbor Apartments

This place has gone downhill since the new ownership came in. They have gone through several managers and still have not found one that knows how to treat people well and foster good relations with the tenants (who by the way, are their "bread and butter") or manage a property well. They do not have a regular maintenance crew and no emergency maintenance crew. Better hope your furnace doesn't go out because they will NOT come to fix it in a timely manner (even though by their own admission it's classified as an emergency) and will let you suffer in a freezing apartment for days on end without one care. Or, if your air conditioner goes out in the heat of the summer don't expect them to take care of that for several months (finally replaced the AC in November, when it was no longer needed for the year). And, the temporary maintenance guy that they do have had the nerve to say not having a working furnace (when it's 14° outside) is not considered an emergency and it's up to the tenants to take care of fixing their furnace so it puts out heat!! It's up to who ever owns the property to maintain it, not the renter. The grounds have trash everywhere that they never clean up, the grass turns yellow and brittle (fire hazard dry) in the summer because they don't fix the sprinklers to actually hit the grass, but it does a good job at hitting the parking lot and even sprays your car that you just paid money to get washed. They are good at finding very unfriendly managers who seem to think it's okay to treat people like dirt. They claim to care about people, yet don't care if you suffer without heat, AC, or water, but get right on it if you owe them any amount of money. They love giving people eviction notices and tape them right on someone's front door for the whole world to see, disrespecting people's privacy. Plus, I have heard from several of my friends, who have had the good fortune to move away from here, that they do not return your deposit, even though they left their apartment clean and in good condition. If I could give this place a negative rating I would. Unless they get better management who know how to treat people well and a maintenance crew who actually do their job, do yourself a favor and find somewhere else to live...anywhere else!!

Management is terrible a total lack of professionalism and communication. They lost my security deposit/first month's rent money order. They had a copy of it in my file with a signature showing the person and day it was received. They lost it and never deposited the money order but didn't let me know about it until 8 months later when I got an eviction notice with me not paying that month's rent as a reason. They refused to update their file even when they had the photo copy of the money order. In addition they falsified several documents where they forged my wife's and my own signature. The signatures weren't even close to matching and were dated for a time when my wife was out of the country. Management refused to even acknowledge that they had done something wrong. The maintenance is a joke trash is everywhere and things like sprinklers go months without being fixed. Really disappointing experience all around.

If I could give zero stars, I would! I never even had a chance to live here and they get a terrible review. It started with me finding a listing online for a 2 bed available now, with a move-in special. Since I work til 5 M-F, I called and asked for an application to be emailed, gave them my email, but never received an application. I also asked how their process works and she told me when the app is approved, they put me in an apartment. The next day, I got their direct email from their online chat team and sent an email requesting the application again. They finally sent it along with the info that I would also need to bring a couple money orders or cashiers checks for the screening fee and to hold the apartment (this came directly from the community manager). Still, not once was I asked what apartment I was interested in or anything. The next day I asked who the cashiers checks need to be made out to since the management company has a different name than the actual complex, and if I needed an appointment to drop everything off. She sent the info of who to make them out to and said to call on my way so they could expect me. I finally get off work, rush to my bank for the cashiers checks, pick up my kids and head to Mayflower. I called on the way, like they asked, and to be sure they would be there til 6. I finally get there, rush to the door only to be told they don't have any 2 bedroom apartments available, and a 3 bedroom wouldn't be available until December. She **Cynthia** acted as if I was the stupid one for dropping off these things, when her nor the manager ever mentioned they didn't even have availability, through any email or when I even called when I was clearly on my way with everything in hand!! This was the most frustrating thing to deal with, they are unprofessional and obviously do not communicate well and I do not recommend attempting to work with them. I did email the manager again with my frustrations and she apologized for the miscommunication, told me she has no 2 bedrooms available, yet as I'm on Rentler searching listings, there is a 2 bed available now there at Mayflower. Unbelievable!! Don't believe their listings either, they probably actually don't have anything for rent because they don't update their listings. I would stay away!!!

This is my second year renewing my lease and I have loved living here! Esther and the maintenance staff are great at handling any issues I have and are always nice when I stop by the office. I would recommend to anyone looking to move to the area!

I called and spoke with a woman who was very rude her end of the conversation was “yeah welcome” and then a click. I was asking about a balance on my credit. Hire professional employees happened on 11/23/2020 at 11am.