KWIK TRIP #458

KWIK TRIP is a gas station/convenience store in Minnesota. They have a great coffee and beverage bar as well as many other food items to choose from. A clean and well maintained shopping experience.

No coffee made at 8:30 on Tuesday. Cleanliness is not good either. I like stopping at Kwik Trips but this is not good.

Way more inventory than the Monticello location, probably due to less traffic (not being on/near the interstate). Always courteous and speedy in service. Extremely easy access for diesel vehicles!

Review from purchase in Buffalo, MNnnI filled my 20 oz. Karuba Refillable Mug from the Gold/Espresso Touch Screen machine. I work across from a different Kwik Trip and the employees have said it is ok to do so, so I assumed it was fine. I got up to the register assuming my total (with snacks) would be around 10-12 dollars, but it was 17. I shop at Kwik Trip often and have most prices memorized, so I reviewed my receipt on the way to my vehicle. I was charged for a large and medium Karuba Gold beverage (3.49 and 2.99), totaling 6.48 for my single refill. I brought the receipt back into the store, but couldn’t find an employee. I eventually found them all hiding in the kitchen. I began talking to a man and showed him my cup, he was walking with me back towards the register when the lady who rang me up stopped him. She essentially nudged him off to the side and said “I watched you fill your huge cup with a large and medium drink”. I showed her the refill pricing (that specifically says espresso on it), and she said it didn’t count because I got the wrong type of drink and my cup was too big. I have a tall skinny brown refillable cup, so it didn’t fit well under the dispenser, so I used a disposable cup and then poured it into my cup, but I pressed the refill button on the machine, not the large button. But why was she just watching me? I started walking away because no matter what I said, this arrogant and rude employee did not care. Once I got about 10 feet away from the group of employees I heard the rude lady say “I literally watched him” in a very snarky voice. I would have happily paid for a large Karuba beverage (since my cup is 20 oz.), but to be charged over $6 for a cup of gas station coffee was outrageous. I work in a fast food restaurant and I know how easy it is to be kind to customers, even if you don’t want to change what you did as an employee. But not only did she not try to make it right, but she was extremely rude and treated me like a child. She was larger and probably around 30 years of age. I visited around 11:10 PM on Tuesday 2/2. I don’t come to this Kwik Trip very often, maybe once or twice a month, but every time she is there she has seemed very unhappy and has never been kind to me or my girlfriend. Please speak with her about customer service, as I’ve heard other friends of mine also mention “the cranky lady” at the Buffalo Kwik Trip. Thank you!

Stopped by and picked up 500 calories worth of the take home Thanksgiving dinner... save your money and your taste buds because this meal was absolutely disappointing