The Home Depot

I wanted to make sure I gave a huge shout out to Ken who helped us in the lawn and garden department today. He was so helpful and kind. He even went and got us a cart which was so nice. I would highly recommend this store based on the one interaction we had with Ken. He was running around working but stopped for us and took the time to help!! Thanks Ken!

Knowledgeable and kind staff wish we had one in Battle Creek. They have equipment to rent that other stores like this in Battle Creek do not. Best experience I've had with any store like this. Customer service is exponential. If this store was closer or we had one in Battle Creek it would definitely be my go-to store for any DIY home projects.

Always very helpful especially the men and women who are military.

The assistant manager who works during the day was a real piece of work. Wanted to exchange a tool that was clearly broken and refused because I purchased online and not in store. Not sure if he wanted to boost his own store sales but he made me return my old one to get money back and buy back a new tool to “help” me. Even though when I had to warranty the same tool prior 4 times they never made me do that. This was just with this particular manager. I asked if there was someone else to talk to and he said “I am the boss around here.” Why would you say that? There’s definitely someone who signs your paycheck and I will talk to them about this incident. Now I have to make sure my “return” goes through on my credit card and not get screwed over by this guy.nnI will say shoutout to the other manager who was a much better and more helpful guy. The one today who made me argue with him for 45 minutes and say his “22 years of experience” knew more than I did about tool warranties really ticked me off. I hope he sees this and realizes they lost a customer FOR LIFE plus all my co-workers, family, and friends who all use tools I will warn about this store to not shop ever again. I think I will either buy my tools from Menards or go fully online for anything else I may need.nnIt would be appreciated if someone from Home Depot corporate reach out to me about this terrible experience and this assistance manager who knew so much about tools and yet his other fellow managers were much more help to me in the past when I needed something warrantied.

Knowledgeable staff. Would rate five stars if it were Lowe’s but it’s not.