Al Marino Inc

This is going to be a detailed review. To start, we have had sewage issues since we bought our house last year. The previous owner had issues with backup and draining. So, it got to a point where the toilet would overflow when the shower was in use and would drain very slowly. I called Al Marino and everyone I spoke with from customer service to the techs were extremely polite, professional and understanding. Mike, who I first met along with a helper (I do not remember his name) got to work immediately and we run a camera after trying to snake the pipe and found standing water indicating a collapsed line.nnGave me a reasonable quote and proceeded to get an appointment set. Unfortunately, we had an ice storm followed by snow, so it set the work off for a little over a week. After the weather cleared, they came back and replaced the main line outside and found another failed line coming out of the house! They fixed all of that and we were still having the same issue, they then came inside and pulled the toilet and tried snaking the line. They pulled out a gob of stuff and still could not get it cleared. It was compacted severely.nnThey came back the next morning at 7AM sharp, Richard, was one of the gentlemen I met the previous night! After inspecting the layout of the pipes further under the house, they found an issue that was caused by a completely different issue than the first issue that they fixed. At this point, our sewer lines are severely faulty and recommended replacing the line from there to where they had fixed just the day before. We have several issues that were separate from one another but made one huge mess that needed to be solved! Gave me a second quote to repair the other issue and was very reasonable.nnAfter a couple of days, our lines have been replaced and working extremely well! No more gurgling or overflowing! We are incredibly happy with the outcome! I also would like to point out that everyone that came to my house went above and beyond to get our issue fixed and stayed late into the evening to get it done as quickly as possible! I will call Al Marino back when I have another issue! I would whole heartedly recommend this company and its employees. Based on their quality and integrity that you do not see much of anymore; I would give them ten stars if Google let me! The job was done right, just the way it should be done! Every one of you I give my sincere heartfelt thank you!!!!!!!

We’ve have Al Marino come out for a number of services including plumbing as well as installing and servicing heating/cooling. They always been pleasant to deal with on the phone and they send high quality people to get the job done. They’ve been respectful and clean and their quality of work is second to none. They are a bit pricier than their competitor but you get what you pay for! Never been disappointed!

Did an emergency install on a complete heat pump system, replacing a gas furnace. Quote was reasonable and the quality of the recommended system was good. Installers were on-time, professional and did a neat installation. They wore masks & foot coverings at all times. They cleaned up the site after the install. Very pleased & would recommend.

Great customer service! They did everything they could to resolve or plumbing issue. Mr. Marino went above and beyond to ensure satisfaction. Richard and Mindy we're also so great to work with! Definitely a company that stands behind their word and promptly addresses situations. Thank you all!

They were great and fixed our issue with no problem. The technician was great and very professional. My issue is with the lady who answered the phone and set up our service call. She was very rude and just because I mentioned we have a septic tank, she insisted that she could NOT help me as she said over and over. She insisted that our tank probably needed pumped out. She finally went ahead with setting up for a technician to come out when I insisted that we just needed someone to come an assess the problem since it has happened in the past and was a clog. Which is what it was this time and what we needed a plumber for! I don’t appreciate her assuming that just because we have a septic tank issue it’s because it’s full, and saying that she can’t help me without even knowing what’s wrong.