Allens Appliance Repair

NOT A REPUTABLE BUSINESS. HE WAS DOING A WARRANTY REPAIR AND SAID HE HAD THE PARTS AND WOULD BE BACK THE NEXT DAY. HE NEVER SHOWED OR CALLED. HE WILL NOT ANSWER THE PHONE AFTER HE COMES OUT. AND HE TELLS WHIRLPOOL THAT REPAIR HAS BEEN MADE AND IS GETTING PAID FOR SERVICE NEVER COMPLETED. HE IS A LYING CROOK.

So long story short this company works along side The manufacturer in which I purchased my washing machine from. they scheduled the first appointment to come to my house then called asked me for the information of my product 1 hour before there supposed arrival and to text them what was wrong with my product instead of what they got paid for which was to come to my house and assess my product. They sent me a reference number which I could not even track and from that day about three weeks later I got a phone call from them saying they have the part they going to install. They scheduled an install then called me 30 minutes before to tell me they apologize but they only have half of the parts needed 1 hour before getting to my house. So they did not come out from that day at the third week forward for the fourth and fifth week I’d call sent emails no replies no one answers call the manufacturer flipped out on the manufacturer for weeks to get me a washing machine because they would not make contact with me they would not reply to me they’ve never come to my house Dave multiple times that they were going to come never came. I would honestly say Hands-down this is the worst company I’ve had to deal with when it comes to anything I’ve had better service at McDonald’s dollar tree and other organizations that you would expect to have lower ranking service, this hands-down is the worst company to have to deal with if I could give them a zero star I would.

When I saw the reviews of this repair service I was VERY concerned that Lowe's had contracted with them to provide the repair on my refrigerator's ice maker. I felt like I had to share my positive experience to allay the fears of others like me in the future. I was very pleased with the technician, Marvin, and the service he provided.nHe called ahead of time to let me know he was running late. He was very courteous and professional. He quickly diagnosed the cause of the problem and went right to work. He was obviously concerned with keeping everything neat and tidy as he worked, even going so far as to buff out the fingerprints on the stainless steel finish. Job well done! Thank you.

Very prompt and got the job done quickly. I'm satisfied.

Prompt courteous and repaired my washer to the point that it works better than ever!