Vance Johnson Plumbing Co Inc

After 45 days of closing on our brand new construction home, the pipes busted in our yard creating 90,000 gallons of water wastage on the street and our yard. Vance plumbing came since our house is brand new and they were the one's who installed all the plumbing in the house and it is covered through the warranty. Two younger looking guys came in and fixed it and I recorded everything and they admit that it is Vance Plumbing and H & H's fault. I have over 30 minutes of videos of everything that went on and was said by the Vance Plumbing workers. They claim it has been leaking slowly since the install but the pipe completely busted overnight.nFast forward 45 days and I get a bill over $1400 for the spillage of the water. Mind you, our water bill for the past 4 years has never been over $30. Not only that but Vance Plumbing had the audacity to send us a billing invoice for $197 on top of the bill we received from Hoke County. I reached out to H & H home and they said they would settle this with Vance Plumbing.nIt is now over a month and several phone calls, and voice mails later, they still have not taken their responsibility of paying our once in a year reduced bill from $1400 plus to just $160 something. On Monday, a manager told my spouse that he was only going to pay $100.nIn the 4 short months we have lived at our brand new home, we have had to call Vance plumbing about 6 times for busted pipes they installed, faulty sink plumbing, water leaking out of the dishwasher, water hose thing came out from the side of the house (just in April 2020)and would not be put back together for me using the water on the side of the house for the first time to wash my hands, and the multiple times the toilets have clogged from day 1. We owned a brand new house before this one for four years and let me say, WE HAVE NEVER HAD TO USE OUR WARRANTY FOR THE PLUMBING FOR OUR OLD HOME EVER!nnPlease do not use Vance Plumbing!!!nWe are waiting for them to honor their warranty and pay the bill of $167 for the past month.nIT IS DUE TOMORROW APRIL 16, 2020.nnI have left several messages to these people over the past few days and not a peep.nPLEASE DO NOT USE VANCE PLUMBING OF FAYETTEVILLE , YOU WILL REGRET IT!nnIF THEY DO NOT PAY OUR BILL WE INCURRED DUE TO THEIR NEGLIGENCE, I WILL HAVE TO FILE A LEGAL ACTION AGAINST THEM AND I HAVE ALL THE PROOF THROUGH THE VIDEOS OF THEM FIXING IT AND THE CONVERSATIONS WE HAVE RECORDED OF THEM SAYING THEY WERE GOING TO PAY IT THIS WEEK APRIL 13, 2020 AND ALL THE PICTURES OF THE LEAK AND CLOSE UP OF THE PIPE THAT BURST IN OUR YARD.

Very professional and honest. My first experience has made me a future customer as well.

This is the most amazing place to work.. All employees, managers are the most amazing and important to ppl I have ever met. They treat their employees like family, as well as they do for their employees families. They are just wonderful people all together and I am very blessed to have them a part of my family!!! You're amazing and wonderful company, along with your employees!!! I wish y'all the very best thru the years to come. GOD BLESS YOU ALL!!!!! YOU GUYS AT VANCE JOHNSON PLUMBING ARE THE BEST AND THAT COMES FROM THE BOTTOM OF MY HEART!!!! I REALLY APPRECIATE EACH AND EVERYONE OF YOU!!!! GOD BLESS YOU ALL !!!

Ellen T. with Vance Johnson Plumbing is heaven sent. Our water heater broke and thankfully the tank itself was under warranty. She scheduled someone as soon as possible. The gentleman who came out was very kind and was even nice to my dogs barking at him annoyingly. It's January and cold and with a new baby cold showers are no fun. So once again Thank you Vance Johnson Plumbing.

Best plumbing company in town