SERVPRO of Columbus | SERVPRO of S. Muscogee / Chattahoochee County

The Team were prompt, friendly and had my carpet looking like new within minutes! We are very satisfied with the job they did today. Mr. Raymond Nichols is an asset and I really enjoyed talking to him!

Technicians were great and came out on a Sunday. The office manager, Stacey Roberts, gave me a call about a few issues that I had and they were quickly cleared up. Overall good experience and they care about their customers. I would highly recommend.

Adam was very professional and let me know what I should expect from the water mitigation process. He was timely and took care of the damage efficiently. I am thankful.

Very disappointed with the service received. My initial project manager did very little communication with me regarding the plans for repair. After several verbal messages and no replies, i had to call the office to request that someone abreast me on my home repair timeline. It was my call that prompted a visit and later finding out I had a new project manager because the previous one was relieved from the company. No one had the decency to inform the customer (me). The new project manager did her best, but it was apparent there was no handoff. .Trying to find the contractors with the expertise to complete the repairs was a nightmare. There were instances where there was only 1 person working. Seemed impossible with the damage received. The chimney was installed incorrectly and my neighbors continued to bring it to my attention as it was noticeable from a street view. How embarrassing! The project manager had no idea that the chimney was suppose to have brick and i had to provide pictures to substantiate The wrong brick was applied. i had to bring to the attention to man laying the brick that it didn't match.. In the meantime, my project manager had an emergency and was unable to oversee the job. Was I assigned a another person, no. Who was overseeing? I'll never know. When I was finally contacted by the project manager, she humbly apologized and confessed that this company truly didn't have the expertise for the repair of my home and politely quit. It was suggested that I receive a portioned refund so I could get someone to replace my chimney. While I appreciate her honesty.. i wish it was contagious thoughtout the company. The damage occurred 12 July 2020 and my home is still not repaired. The icing was that I had to call them to remove leftover brick, large metal rods and a dumpster that was left outside my home that was visually unappealing. However, I will end on a positive note. There people who came to remove the tree that fell on my home did an outstanding job. They were timely and very professional.

I have used Servpro of Columbus Ga twice to have some facilities cleaned due to a positive covid-19 case. They were very professional. The staff was very friendly. They were on time and did a great job with the task. The price was very fair. I would recommend this service to anyone who is looking out for the safety of their employees and customers.