Tractor Supply Co.

I like the Tractor Supply store and the variety of products (I would give 4-5 stars for that); however, customer service personnel at the front of the store are so unfriendly. At the present time, I will probably avoid the store. A product didn’t have a price on it, so my husband took the item to customer service for a price check. It was strange how the person acted all bothered by his request. (Just a quick, simple scan.) Maybe it was because she had to stop talking to the other customer service person to help us.

All I wanted to do was buy a lawn mower. Tractor Supply was on my list of stores who had it, but not in the top of my list to visit. Instead, I went to Big Blue Box Store #1. The lawn mower salesman was helping another couple so we waited our turn by the mower we wanted. After 10 mins, he took them inside to finish the purchase and came back out about 5 mins later. He looked at my husband and I and walked away, no hi no be right with you. We left. On to Big Orange Box Store #2. Only 4 mowers, so easy to pick. No one in sight. We finally go inside to get someone and after an eternity he came out. He helped us with our selection but whenever I asked a question, he would only answer to my husband as if I wasn't even there. He then told us there's no way we could get the mower onto our truck and every time I suggested something he would turn to my husband and tell him why it wouldn't work. We bounced. Finally, I call Tractor Supply. The mower I wanted was in stock. Jennifer (?) greeted us at the door, walked us to it, scoured the manual for what oil we needed to make sure we got the right one and helped us brainstorm how to load the mower. Jennifer and Kris's tried several options to get this thing loaded but we opted to legit ride this thing home. Kris then stuck with us the entire time we tried to figure out how to work this thing, which shouldn't have been hard... But it was. We got home safe and sound and realized that WE SHOULD HAVE STARTED AT TRACTOR SUPPLY. We will not make this mistake again, we will be back and tell everyone to do the same.

Called to check availability of a kayak. When the manager realized the kayak was not available at her store she said the words “let me help you better” and went on to help me find one at another store and called to make sure it was available. She provided outstanding customer service during the entire conversation! Tractor supply has become my new favorite place!

Manager had a mask around his ear, but not over his face . . . We (a high risk couple (>65 years old) with masks) kept backing up as he was showing us where a part was, don't know if he ever got the hint, but were glad when he as gone . . . Other employees in the store were wearing masks, but guess he felt he was better than everyone, especially his customers . . .

Love the people and service at this store