Always On Call Mountain Mechanical

I have called Mountain Mechanical for plumbing needs for years and also routine furnace inspections. My favorite fix involved a screaming toilet. The furnace started showing its age and recently ended up needing to be replaced and of course in the middle of winter. Mountain Mechanical had the unit in stock and had the install complete the day after I confirmed the order. In addition to the technical expertise, the service team is really careful about their work so there is never a mess, or in the case of the furnace install, the garage floor was cleaner when they left. I've also noticed they track past work and can quickly reference a repair or part so I don't have to dig through paperwork or emails. This was helpful with the furnace situation. The office staff, after hours on call representatives, and service team are all great to work with and are extremely responsive.

They are very professional and dependable. The technicians are well qualified and personable, especially Eugene. I have used them for at least three projects and each has been a job well done.

I woke up to a loud bang and no hot water on the first -11F day of the year. I called my usual handyman, but after getting no response my boss recommended Mountain Mechanical. I was in and out of my house all morning but they had a tech out in under an hour, figured out what went wrong and were able to explain their process from assessment, to repair, and what I can do to avoid having to call them in the future. Definitely added to my contact list for future repair.

Called yesterday at 8am for our water heater that was leaking and starting to flood our basement. Called again around noon and was told there were two customers ahead of us. Called at 4ish and got the after hour person. Was called later by the tech and he said it would be after 8pm and the cost would be 300 an hour. I told him I would wait until today.nnCalled first thing this morning and I was told I was a priority but they didn't know what time they would be there. Wife just called and was told there was 3 people ahead of us due to no heat. I understand heat is important during winter. Why not call the customer and say hey this is what is going on. Why is the customer with no hot water the one that has to pay the 210 or 300 an hour to get stuff fixed.

Curtis was honest about the repairs I needed done and gave me a fair quote. He and John were professional and helpful. He eliminated some systemic problems and my boiler and indirect hot water heater are working well.