Coventry Lumber - Finetco

I wish I could give negative stars. DO NOT have these people design anything even remotely custom for your kitchen (its WAY out of their league). They had to order an island cabinet (3) times because we kept receiving the wrong one- which delayed my home build and cost me a fortune in returning installer fees. Lora also ordered me the wrong built-in microwave and trim kit size for the cabinet she ordered. It was sitting two inches off of my island and framed in black plastic- she had told me it would be flush with a stainless trim kit. We couldn't use it in the space but because the installer unboxed it, Coventry Lumber appliances wouldn't accept a return and we ended up losing $500 plus dollars due to their error. We had to use a custom microwave trim kit manufacturer to correct the issue. She has absolutely NO CLUE what she's doing and they made no concessions or offers to correct her mistakes. We also had to pay someone to custom fit our wooden hood insert because she didn't realize we had ordered the wrong size insert for the larger hood size we switched to during the design phase. We had to pay an additional $400 dollars to get it customized to fit because we couldn't return it to the appliance store after it was unboxed. All and all, she cost my husband and I over $1500 in correction-related costs and Coventry Lumber did absolutely nothing-- zero accountability. We will be sure to share this experience with everyone we know. Just horrible, zero care for people, truly disappointing.

It's like a drive through lumber yard they load the wood for you top that awesome

Been dealing with this company since 5-6-20, for a front door. As of yet I still don't have a price or any answers to questions. Door has been selected but can't get a price. Nobody there has answered. Worst customer service ever.

Best Customer Service I have experienced in a long time. Great product lines, organized showroom, service people very knowledgeable.

Overcharged for some fasteners. Tagged $9 on the shelf cost me $13. Never again.