Classic Audi Service Center

Parts department, a pleasure to deal with.

Professional and friendly service consultants. The location is the only downfall to this service center. Located in a busy street and there's no parking lot for customers. I was forced to park my car on the main road with hazards on (along with other customers) while I waited for a spot in the service bay. Very very dangerous. I was worried my car would get sideswiped by one of many trucks that drive on this road. The cars that get dropped off are slow to enter the service bay, and a line backs up on the road causing chaos. Police were even handing out tickets to people who left their cars there while waiting.

This place has some real good people and some real mediocre ones maybe luck of the draw. Unfortunately for me it’s never been good here and is an emergency option. I’m appreciative of the new service manager for addressing all the problems I’ve had head on. This place needs his help. I had to add to the review because it just keeps getting better after two attempts to try and fix my brand new car they ended up ruining the windshield and now the back seats in my car got scratched up by a technician. THIS PLACE DESERVES 0 STARS!!! Garbage!!

My wife and I have always had very good luck with Audi service. We've come to expect that they're always going to be great. But the guys at classic Audi stand above the rest. We had a very unique issue with our car and they showed my wife and I unbelievable courtesy and perseverance in solving the problem. Even though We genuinely believe there is no weak link on that team, Sterling apparently is the best of them all since he finally figured out the puzzle! If you guys read this thank you so much for your dedication to our family, and I'll do my best to hide the key in a better spot next time!

I had multiple bad experiences going to Audi parts located at college point queens (horrible, stay away). In search for a new location, I came across Audi parts department in Mt Vernon. This place is aces. A gentleman by the name of Murphy patiently took the time to look up some parts for me and actually located everything I needed. Thank you